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Within the buying center,deciders are people who


A) have the formal authority and responsibility to select the supplier and negotiate the terms of the contract.
B) control the flow of information in the buying center.
C) have the formal or informal power to select or approve the supplier that receives the contract.
D) affect the buying decision usually by helping define the specifications for what is bought.
E) actually use and evaluate the product or service.

F) A) and B)
G) A) and C)

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Beth is part owner of a chain of auto repair shops.Her company was considering adding tire sales in some of its facilities,and several people were slated to meet to discuss the idea.Beth gathered information about possible distributors.Her son had been laid off from a job with one of them,so she removed this company from the group she was preparing to present to the others.Here,Beth was acting in what role in the buying center?


A) gatekeeper
B) decider
C) user
D) obstructionist
E) power broker

F) D) and E)
G) A) and E)

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When Trek orders a seat or saddle for one of its models that has a slightly different material for the cover only but the other components are the same as existing saddles used on other bikes,this purchase situation is known as a


A) new buy.
B) straight rebuy.
C) standard reorder.
D) modified rebuy.
E) make-buy.

F) A) and D)
G) None of the above

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What type of online auction includes one seller and many buyers?


A) forward auction
B) reverse auction
C) traditional auction
D) vertical auction
E) bidder's war

F) B) and D)
G) A) and C)

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A buy class situation affects buying center tendencies in different ways.If there are many people involved,the problem definition is uncertain,and the time required for a decision is long,the buy class situation is most likely a


A) standard buy.
B) straight rebuy.
C) conditional rebuy.
D) modified rebuy.
E) new buy.

F) B) and E)
G) B) and D)

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The services market sells diverse services such as legal advice,auto repair,and dry cleaning,and this market represents 75 percent of all industrial firms.Which of the following is another such service firm?


A) finance
B) wholesalers
C) retailers
D) government units
E) educational institutions

F) C) and D)
G) A) and D)

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In an e-marketplace,an online auction in which a buyer communicates a need for a product or service and would-be suppliers are invited to bid in competition with each other is referred to as a


A) vertical auction.
B) reverse auction.
C) horizontal auction.
D) traditional auction.
E) reciprocal auction.

F) A) and E)
G) D) and E)

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Because many companies are concerned with the depletion of natural resources,supply partnerships often include provisions for


A) green marketing.
B) regulatory exemptions.
C) stakeholder procurement.
D) ecological procurement.
E) sustainable procurement.

F) A) and E)
G) A) and C)

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Milsco Manufacturing emphasizes


A) signing lifetime contracts with suppliers to demonstrate its loyalty to them.
B) supplier partnerships when designing products for its customers.
C) reciprocity arrangements with its customers so that each can maximize profit.
D) co-branding as a form of supply partnerships with customers.
E) extending health care benefits to its suppliers' employees as a result of the Affordable Care Act.

F) D) and E)
G) C) and D)

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What type of online auction includes one buyer and many sellers?


A) forward auction
B) reverse auction
C) traditional auction
D) vertical auction
E) bidder's war

F) C) and E)
G) A) and E)

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Wholesalers and retailers that buy physical products and resell them without any reprocessing are referred to as


A) industrial firms.
B) reseller firms.
C) government agencies.
D) consumer product firms.
E) nonprofit firms.

F) C) and E)
G) B) and E)

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Purchasing that aims to integrate environmental considerations into all stages of an organization's buying process with the goal of reducing the impact on human health and the physical environment is referred to as


A) ecological procurement.
B) sustainable procurement.
C) green marketing.
D) supplier partnership.
E) stakeholder procurement.

F) B) and C)
G) All of the above

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Online buying in organizational markets is prominent because Internet technology


A) allows companies to increase their innovation cycles.
B) substantially increases brand loyalty.
C) conveys timely information quickly.
D) narrows the potential customer base for many products.
E) eliminates marketing costs.

F) C) and D)
G) All of the above

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Organizations face three specific kinds of buying situations.They are new buy,straight rebuy,and modified rebuy.Collectively,these situations are referred to as


A) industrial buying behavior.
B) reseller buying behavior.
C) buy classes.
D) purchase criteria.
E) consideration sets.

F) All of the above
G) A) and B)

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Keystone Foods,which invented the individual quick freeze process for beef,provides McDonald's with millions of pounds of chicken,beef,and fish annually for use in its restaurants.The firm sources the animal proteins from farms and processes them in a variety of ways,such as breading or freezing,before selling them to McDonald's.Keystone is operating in __________ market.


A) a heavy goods
B) a government
C) a service
D) an industrial
E) a reseller

F) C) and D)
G) A) and E)

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If a purchase is a new buy for a manufacturer,the seller should expect


A) specifications to be changed many times before the buy is completed.
B) a lot of conflict.
C) many people to be involved in the purchase decision.
D) to have to do some favors for the decision makers.
E) to receive confirmation of a contract quickly.

F) None of the above
G) A) and E)

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A university's marketing department typically purchases backpacks with its logo embroidered on them for all incoming freshmen.This year,because faculty have heard complaints,the marketing chair wants to buy similar backpacks but find one that is a little more durable.This is an example of a


A) new buy.
B) straight rebuy.
C) make-buy.
D) modified rebuy.
E) standard reorder.

F) C) and D)
G) B) and E)

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Manufacturers,wholesalers,retailers,service companies,not-for-profit organizations,and government agencies that buy goods and services for their own use or for resale are referred to as


A) multinational buyers.
B) resellers.
C) organizational buyers.
D) ultimate consumers.
E) institutional buyers.

F) A) and E)
G) A) and B)

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Organizational buyers include manufacturers,wholesalers,retailers,service companies,not-for-profit organizations,and government agencies that


A) purchase exclusively from one supplier.
B) are exempt from state and local taxes.
C) sell directly to ultimate consumers.
D) sell goods and services for their own use.
E) buy products and services for their own use or for resale.

F) A) and B)
G) C) and D)

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Which of the following organizational buyers purchases raw materials and parts to reprocess into the finished goods they sell?


A) retailers
B) wholesalers
C) agents
D) manufacturers
E) ultimate consumers

F) All of the above
G) A) and E)

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