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Visa and MasterCard have recently been accused of violating antitrust laws by improperly fixing credit and debit card fees (known as swipe fees) paid by retailers to use their services,creating an anti-competitive environment.Legislation that prohibits price-fixing is an example of __________ forces that affect the marketing environment.


A) economic
B) ecological
C) technological
D) regulatory
E) social

F) A) and E)
G) C) and D)

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The first major federal legislation passed to forbid contracts,combinations,or conspiracies in restraint of trade in the United States was the


A) Lanham Act.
B) Sherman Antitrust Act.
C) Federal Trade Commission Act.
D) Robinson-Patman Act.
E) Clayton Act.

F) A) and E)
G) None of the above

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The Better Business Bureau (BBB) tries to use __________ to get its members to comply with its standards of business conduct.


A) the FTC
B) industry trade associations
C) moral suasion
D) the courts
E) competitors

F) None of the above
G) A) and E)

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A national pet health care provider recently made a competitive move when it acquired new information.A rival had "preannounced" a new pet coverage product in a tiny community newspaper six months prior to launching it.The national pet health care provider's marketing manager was notified immediately through a news monitoring service.The firm quickly added a similar offering,and got it to the market before its rival.The marketing manager relied on __________ to keep abreast of competitors' activities.


A) legitimate environmental scanning
B) economic espionage
C) kickbacks
D) corporate piracy
E) primary market research

F) A) and E)
G) B) and E)

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The Lanham Act (1946)


A) prevents someone from using a trademark on a noncompeting product.
B) protects the consumer from product defects.
C) provides for registration of a company's trademarks.
D) allows a company to secure rights to a name before its actual use.
E) facilitates the protection of U.S. trademark rights throughout the world.

F) D) and E)
G) B) and E)

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In marketing,the effective rules of the game,the boundaries between competitive and unethical behavior,and the codes of conduct in business dealings are referred to as


A) societal norms.
B) societal mores.
C) business cultures.
D) fair trade practices.
E) corporate values.

F) A) and B)
G) C) and D)

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A firm conducting an environmental scan of the marketplace might uncover key __________ such as the growing popularity of video bloggers and the increasing mobility and connectivity of consumers.


A) profits
B) responsibilities
C) idealisms
D) codes
E) trends

F) B) and D)
G) A) and E)

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In the 1960s,President Kennedy developed what is known as the Consumer Bill of Rights.This legislation represents limitations to the legal concept of ________ that was pervasive before that.


A) utilitarianism
B) self-regulation
C) economic espionage
D) consumerism
E) caveat emptor

F) B) and E)
G) A) and D)

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Technology is defined as


A) any device or process based on scientific discoveries that are less than one year old.
B) any mechanical device used in the production or distribution of a product.
C) scientific findings that are used now or are able to generate a profit.
D) ideas or concepts that will one day be translated into usable devices, mechanisms, or processes.
E) the inventions or innovations from applied science or engineering research.

F) D) and E)
G) A) and C)

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In marketing,the set of values,ideas,and attitudes that are learned and shared among members of a group is referred to as


A) ideals.
B) morals.
C) ethics.
D) culture.
E) diversity.

F) A) and B)
G) C) and D)

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Economic espionage refers to


A) the destruction of a competitor's products or services through physical damage of property or damage to their reputation.
B) persuading someone to act in one's favor, typically illegally or dishonestly, by a gift of money or other inducement.
C) an illicit payment made to someone who has facilitated a transaction or appointment.
D) the collection of trade secrets or other intellectual property from foreign countries or governments.
E) the clandestine collection of trade secrets or proprietary information about a company's competitors.

F) C) and D)
G) A) and E)

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________ is the generational cohort described as self-reliant,supportive of racial and ethnic diversity,better educated than previous generations,and not prone to extravagance.


A) Generation Z
B) Generation Y
C) Millennials
D) Generation X
E) Baby boomers

F) A) and C)
G) C) and D)

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When shopping on the Internet,most consumers assume their personal information is confidential.If a web retailer proposed sharing its customer information with its partners without telling users,this is related most directly to consumers' right to


A) be heard.
B) be treated courteously.
C) safety.
D) happiness.
E) be informed.

F) A) and C)
G) All of the above

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The purpose of the Clayton Act is to


A) provide incentives for interstate commerce.
B) forbid actions that are likely to lessen competition, although no actual harm has yet occurred.
C) exact compensation from firms found guilty of violating fair trade practices.
D) repeal provisions of the Sherman Antitrust Act that stifled innovation.
E) strengthen the Robinson-Patman Act.

F) All of the above
G) B) and E)

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Describe each of the three factors included in the framework for understanding ethical behavior that influence one's personal moral philosophy and ethical behavior.

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The three major factors affecting busine...

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Cause marketing refers to


A) efforts to tie the charitable contributions of a firm directly to the customer revenues produced through the promotion of one of its products.
B) the recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth.
C) marketing services provided at little or no cost for the purpose of promoting or supporting a worthy cause.
D) marketing efforts to produce, promote, and reclaim environmentally sensitive products.
E) situations in which marketing actions that took place actually caused more harm than good.

F) A) and E)
G) C) and D)

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Chrysler recycles thousands of tons of wood pallets,cardboard,and paper annually.Chrysler cars are 75 percent recyclable.Chrysler's recycling programs are examples of


A) recycle marketing.
B) cause marketing.
C) green marketing.
D) environmental marketing.
E) triple-top line marketing.

F) D) and E)
G) C) and D)

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An alternative to government control where an industry attempts to police itself is referred to as


A) consumer protection.
B) self-regulation.
C) industry accountability.
D) voluntary compliance.
E) government-imposed ethical policing.

F) B) and E)
G) A) and B)

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Americans born between 1977 and 1994 are referred to as


A) Generation X.
B) baby boomers.
C) Generation Y.
D) baby busters.
E) Generation Z.

F) A) and E)
G) None of the above

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__________ is often disguised as gifts,consultant fees,and favors,but is used to gain an unethical advantage over competitors.


A) Economic espionage
B) Utilitarianism
C) Business intelligence
D) Oligopoly
E) Bribery

F) C) and D)
G) B) and E)

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