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Exam 16: Managing Change and Stres

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Question 41

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When _________,the explicit and implicit coercion approach to overcoming resistance to change should be used.

A) there is a lack of information
B) the initiators do not have all the information they need to make the change
C) people are resisting because of adjustment problems
D) someone will clearly lose out in the change, and that person has considerable power to resist
E) speed is essential and the initiators have considerable power

F) A) and D)
G) B) and E)

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Question 42

Multiple Choice

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A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

A) strategic plan
B) vision statement
C) mission statement
D) SWOT analysis
E) organizational structure

F) D) and E)
G) C) and D)

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Question 43

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Vision statements represent the reason that organizations exist.

________ is a stress-reduction technique that uses electronic monitors to train people to detect muscular tension.

Glenda,the plant manager for ABC Corporation,views the results from the latest survey of employee attitudes.The results show that job satisfaction in the manufacturing plant has dropped significantly since the last survey.This is a ________ source of change.

Describe Lewin's change model,identifying the key assumptions that underlie it.Describe each stage of the model.Now think of an organization that you belong to (or have belonged to)that is changing.How does it reflect Lewin's change model?

If people are resisting because of adjustment problems,management should adopt a negotiation and agreement approach to managing resistance to change.

Brandon is Mark's manager.When the leader of Mark's team leaves,Mark is given additional responsibilities as acting team leader.Brandon wants him to take the team in a new direction.However,the company does not give Mark a raise or promise of a bonus.What mistake has Brandon,the change agent,made?

Social and political pressures can cause organizations to need to change.Discuss some of these pressures that are affecting many organizations today,and explain how organizations can be ready for them.Provide specific examples.

Which of the following is an approach used because it is speedy and can overcome any kind of resistance?

Tony has a full courseload and a full-time job.He has tried everything he can think of to help him deal with his stress,but nothing has worked.He plans to go see a counselor next week.What method relies on therapeutic intervention?

_________ imply nothing about change; _________ outline how organizations will get to the desired state.

Mr.Henshaw,CEO of MBA Bank,decides that the organization needs to provide more convenient service to customers.He decides to increase the bank's service hours from 8 hours a day,Monday through Friday,to 12 hours a day,plus 8 hours a day each weekend day.He has his assistant compile a report that gives data on how the number of open hours of many banks is correlated with their customers' satisfaction,and presents the data to his executive committee.What stage of Lewin's change process is Mr.Henshaw operating in?

In organizational development (OD) ,you can approach the organization as if it were a sick patient.Which of the following is about this approach to OD?

What is organization development? What is the philosophy behind OD? How does it work and why is it important?

Amazing Inc.recently established a corporate vision of being the largest provider of audio-video installations in the state of Arizona.In turn,the company created a strategy of growing market share by 20 percent and increasing customer satisfaction by 25 percent.Last year,sales showed no growth and customer satisfaction ratings had slightly decreased.

Which of the following is not an example of an internal force for change?

Claire is working 24/7 to meet a deadline.She often uses _________,a method for stress reduction that involves slow,deep breathing.

One key assumption underlying many models of change is that highly desired change will happen without much resistance.

The recommended way to look at resistance to change is to view it as caused by