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Exam 16: Managing Change and Stres

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Question 51

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Barbara is managing two franchises and is a single mother of three children.Which stress-reduction technique would Barbara find inexpensive and easy to use?

A) muscle relaxation
B) biofeedback
C) cognitive restructuring
D) holistic wellness
E) therapy

F) B) and D)
G) B) and E)

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Question 52

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The first stage of change,the _________ stage,involves preparing the organization to accept that change is necessary,which involves break down the existing status quo before you can build up a new way of operating.According to Lewin,key to this is developing a compelling message showing why the existing way of doing things cannot continue.

A) reinforcing
B) resisting
C) unfreezing
D) changing
E) freezing

F) A) and D)
G) B) and C)

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Question 53

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Sweetie's Sweets is a hospitality company,whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."

The education and communication approach to overcoming resistance to change should be used when

After identifying a problem with employee morale,Cue Manufacturing instituted changes in employee shift hours and breaks.When managers and staff finally accepted the new changes,Cue was able to present modified job descriptions and modified long-term schedules.The ________ stage of the Lewin model addresses helping people and the organization institutionalize the changes.

Meghan is a little stressed over an assignment.She just can't seem to identify an easy way to get this work done,but she's not one to give up.Finally,she says: "If this way fails,I can always try another method." This indicates a positive

Abis Sneakers & Stuff states that it plans to be "the number one athletic company in the world." What does this represent?

Included in demographic changes are all of the following except

When Meet & Greet went public,the company had fewer than 15 engineers working on mobile applications.It was almost entirely focused on users accessing the site from desktop computers.Four years later,the company has over 250 engineers working on mobile apps-a strong signal that mobile apps are at the center of the company's strategy.This is an example of _______ from the desktop.

Strategic plans are based on analyses of an organization's strengths,weaknesses,opportunities,and threats,known as a SWOT analysis.