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Pencet Motors has been called the gold standard of the automotive industry.In the first quarter of 2010,Pencet became top automotive manufacturer in the world.Pencet reached success in part because of its exceptional reputation for quality and customer care,along with its innovative efforts in automotive design and style.Despite the global recession and the tough economic times that American auto companies such as General Motors and Chrysler faced,Pencet enjoyed record profits and sales growth.

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However in 2010,Pencet was forced to rec...

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The _______ structure enables Jerome Financial to upgrade and promote excellence around core capabilities,so they can be very focused on developing functional expertise in specific disciplines,such as marketing,money management,and lending.


A) divisional
B) hollow
C) matrix
D) functional
E) horizontal

F) B) and E)
G) C) and D)

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While the rest of the academia is suffering from labor shortages,WhatsUp University averages five applicants for every position opening.With this ratio of applicants to openings,the university can pick and choose from among the top candidates.The organization is known to excel at meeting expectations.WhatsUp University is successful,most likely,because of what balanced scorecard perspective?


A) internal processes
B) customer
C) external processes
D) goal accomplishment
E) financial

F) B) and E)
G) C) and E)

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A(n) ________ organization is composed of "a group of people working together to collectively enhance their capacities to create results that they truly care about."


A) information
B) complex
C) network
D) learning
E) closed

F) None of the above
G) A) and B)

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Johnson & Co.has divided its employees according to the locations of the customers that they tend to.Thus,it has teams that cater to the urban areas,semi-urban areas,and so on.Johnson & Co.is said to have a ________ structure.


A) functional
B) hollow
C) modular
D) virtual
E) divisional

F) B) and D)
G) A) and D)

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Many new companies and small businesses opt for a(n) __________ because they have a limited amount of employees,


A) traditional structure
B) horizontal structure
C) open design
D) boundaryless organization
E) learning organization

F) B) and C)
G) A) and C)

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In XYZ Aerospace,project engineers report both to a project manager for the particular work they are performing as well as the manager of engineering.This is a ________ organization.


A) divisional
B) hollow
C) matrix
D) functional
E) horizontal

F) B) and C)
G) A) and D)

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Pierre is a foreman in a plant.He has 25 line workers who report to him on the night shift.From what you have read about organization charts,what do you know for sure?


A) His subordinates enjoy less autonomy than others.
B) His subordinates take part in the decision-making process.
C) He has a wide span of control.
D) His subordinates are closely supervised.
E) He is encountering high administrative costs.

F) None of the above
G) All of the above

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Comet & Sons is a publishing company with 150 employees.Sanders Inc.is a consulting company with 12 employees.Prenders Co.produces cupcakes with a staff of 245.Despite their differences,these are all organizations.What are the common denominators that these three companies share?

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From a design perspective,an organizatio...

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The ________ organization structure is best for situations where the nature of product modules and design interfaces can be specified.


A) hollow
B) modular
C) matrix
D) horizontal
E) virtual

F) All of the above
G) C) and E)

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Define decentralized and centralized decision making.Compare both of these forms of decision making in terms of: -communication flow -speed and power of decision making -type of organization this is best suited for

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Centralized decision making occurs when ...

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Using __________,Sensotix emphasizes using the chain of command to make sure the right people do the right things at the right time.


A) coordination of effort
B) the span of control
C) the hierarchy of authority
D) a division of labor
E) aligned goals

F) B) and C)
G) B) and E)

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The Peter's Group originated four years ago,and since then,the company has grown each year.Management has focused on making sure that the organization's strategic goals cascade down through the organization so that the employees can work together in pursuit of common ends.Peter's Group is using ________ in their organization.


A) coordination of effort
B) the chain of command
C) the hierarchy of authority
D) division of labor
E) aligned goals

F) A) and B)
G) A) and C)

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In a vertical structure,workgroups are created to improve collaboration and work on common products.

A) True
B) False

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One of the problems that Featherstock Products faces is the coordination and communication across silos.Featherstock uses a ________ organization.


A) matrix
B) functional
C) hollow
D) learning
E) modular

F) D) and E)
G) A) and D)

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