Question 1

Fred always announces his decisions at weekly staff meetings.He doesn't waste time asking for employee input because he already knows what he wants to do.This reflects ________,the lowest level of empowerment.

Accepted Answer

A)   power sharing
B)   influence sharing
C)   power distribution
D)   influence distribution
E)   authoritarian powerF) None of the above
G) All of the above

Question 2

Managers who obtain compliance primarily because of their formal authority to make decisions have legitimate power.

Accepted Answer

A) True 
 B)False

Question 3

Dewey,a manager at the Busy Bee Restaurant,gives Alice her schedule for the next week.Alice knows she must follow that schedule.What kind of power is Dewey exercising?

Accepted Answer

A)   reward
B)   coercion
C)   referent
D)   legitimate
E)   expertF) C) and D)
G) B) and E)

Question 4

ABC Company purchases new safety glasses for its machine operators.Unfortunately,the equipment makes the operators very uncomfortable on hot days.Davey removes the equipment when the foreman is not around.This is an example of

Accepted Answer

A)   resistance.
B)   citizenship.
C)   compliance.
D)   commitment.
E)   attribution.F) None of the above
G) A) and C)

Question 5

________ is when you try to build enthusiasm by appealing to others' emotions,ideals,or values.

Accepted Answer

A)   Ingratiation
B)   Consultation
C)   Exchange
D)   A coalition tactic
E)   An inspirational appealF) C) and D)
G) B) and E)

Question 6

Many former executives of Eastern Health Insurance and Green Bay Healthcare have become high-level government employees in the U.S.Department of Health and Human Services.The goal of this ______ has been questioned by a number of people.

Accepted Answer

A)   coalition
B)   network
C)   alliance
D)   political aggregation
E)   project teamF) B) and E)
G) A) and C)

Question 7

Which of the following statements about the effect of power is ?

Accepted Answer

A)   Expert power has a generally negative effect.
B)   Referent power has a slightly positive effect.
C)   Reward power has a generally negative effect.
D)   Coercive power has a slightly negative effect.
E)   Legitimate power has a slightly negative effect.F) A) and C)
G) A) and B)

Question 8

The critical aspect of organizational politics is the emphasis on

Accepted Answer

A)   self-efficacy.
B)   bases of power.
C)   political tactics.
D)   self-interest.
E)   personality.F) A) and C)
G) A) and D) D

Question 9

Impression management is any attempt to control or manipulate the images related to a person,organization,or idea.

Accepted Answer

A) True 
 B)False

Question 10

To make a good first impression in an interaction with another,a person should do all of the following except

Accepted Answer

A)   avoid bad moods.
B)   match your "ornaments" to your personality and intended message.
C)   talk a lot about yourself.
D)   set a specific goal for your interaction.
E)   be aware of your nonverbal behaviors.F) All of the above
G) None of the above C

Question 11

__________ are intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by or aligned with those of the organization.

Accepted Answer

A)   Influence tactics
B)   Coalition tactics
C)   Organizational politics
D)   Political tactics
E)   Organizational citizenship behaviorsF) C) and E)
G) B) and E)

Question 12

Using ______ is a way of getting others to participate in planning,making decisions,and changes.

Accepted Answer

A)   ingratiation
B)   consultation
C)   exchange
D)   coalition tactics
E)   legitimating tacticsF) A) and B)
G) D) and E)

Question 13

_________ power tends to produce _________.

Accepted Answer

A)   Negative legitimate; commitment
B)   Reward; compliance
C)   Positive legitimate; compliance
D)   Reward; commitment
E)   Expert; complianceF) B) and C)
G) A) and B)

Question 14

The highest degree of empowerment is

Accepted Answer

A)   authoritarian power.
B)   power sharing.
C)   power distribution.
D)   influence sharing.
E)   structural.F) All of the above
G) B) and C)

Question 15

You are late in the preparation of the computer graphics for your final report and presentation.You run into a friend who is great at computer graphics just as he is heading out of the office at the end of the day and say,"I need your help for my project.If you could come back for two or three hours tonight and help me with these graphics,I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?

Accepted Answer

A)   rational persuasion
B)   legitimating tactic
C)   personal appeal
D)   exchange
E)   consultationF) B) and D)
G) A) and C)

Question 16

Meghan resents Tom's promotion to sale manager.She knows she has performed as well as Tom and feels that his promotion was not deserved.She doesn't verbally express this,but when Tom runs a meeting,she doesn't participate or contribute.Rather,she looks at her phone or out the window.This passive-aggressive reaction to Tom's influence attempt reflects Meghan's

Accepted Answer

A)   resistance.
B)   rebellion.
C)   compliance.
D)   commitment.
E)   coercion.F) C) and E)
G) B) and E)

Question 17

Alexis,a customer service supervisor at ABC Airlines,typically seeks the full participation of her team members when planning,making important decisions,and implementing changes.Which one of the nine generic influence tactics is she using?

Accepted Answer

A)   ingratiation
B)   personal appeals
C)   rational persuasion
D)   coalition tactics
E)   consultationF) D) and E)
G) B) and E) E

Question 18

At Bedowin Hotels,management offers a money-back guarantee if the customer isn't satisfied with everything.They also empower every employee to do what it takes to keep the guests happy-no manager approval is needed.Employees are engaged and feel in control of their positions.They also feel that they really impact the company's bottom line.
Define psychological empowerment.How does a person feel when he or she is empowered? What can a manager do to empower his or her subordinates?

Accepted Answer

Psychological empowerment occurs when em...

Question 19

Of the following,________ is the least frequently used influence tactic.

Accepted Answer

A)   personal appeals
B)   pressure
C)   inspirational appeals
D)   coalition tactics
E)   exchangeF) A) and E)
G) A) and D)

Question 20

Having the sense that you have control over your work is called self-determination.

Accepted Answer

A) True 
 B)False

Exam 12: Power,influence,and Politics

Fred always announces his decisions at weekly staff meetings.He doesn't waste time asking for employee input because he already knows what he wants to do.This reflects ________,the lowest level of empowerment.

Correct Answer
verified

Managers who obtain compliance primarily because of their formal authority to make decisions have legitimate power.

Correct Answer
verified

Dewey,a manager at the Busy Bee Restaurant,gives Alice her schedule for the next week.Alice knows she must follow that schedule.What kind of power is Dewey exercising?

Correct Answer
verified

ABC Company purchases new safety glasses for its machine operators.Unfortunately,the equipment makes the operators very uncomfortable on hot days.Davey removes the equipment when the foreman is not around.This is an example of

Correct Answer
verified

________ is when you try to build enthusiasm by appealing to others' emotions,ideals,or values.

Correct Answer
verified

Many former executives of Eastern Health Insurance and Green Bay Healthcare have become high-level government employees in the U.S.Department of Health and Human Services.The goal of this ______ has been questioned by a number of people.

Correct Answer
verified

Which of the following statements about the effect of power is ?

Correct Answer
verified

The critical aspect of organizational politics is the emphasis on

Correct Answer
verified
D

Impression management is any attempt to control or manipulate the images related to a person,organization,or idea.

Correct Answer
verified

To make a good first impression in an interaction with another,a person should do all of the following except

Correct Answer
verified
C

__________ are intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by or aligned with those of the organization.

Correct Answer
verified

Using ______ is a way of getting others to participate in planning,making decisions,and changes.

Correct Answer
verified

_ power tends to produce _.

Correct Answer
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The highest degree of empowerment is

Correct Answer
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Correct Answer
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Correct Answer
verified

Alexis,a customer service supervisor at ABC Airlines,typically seeks the full participation of her team members when planning,making important decisions,and implementing changes.Which one of the nine generic influence tactics is she using?

Correct Answer
verified
E

Correct Answer
verified
Psychological empowerment occurs when em...
View Answer

Of the following,________ is the least frequently used influence tactic.

Correct Answer
verified

Having the sense that you have control over your work is called self-determination.

Correct Answer
verified

Exam 12: Power,influence,and Politics

Fred always announces his decisions at weekly staff meetings.He doesn't waste time asking for employee input because he already knows what he wants to do.This reflects ________,the lowest level of empowerment.

Correct AnswerverifiedShow Answer

Managers who obtain compliance primarily because of their formal authority to make decisions have legitimate power.

Correct AnswerverifiedShow Answer

Dewey,a manager at the Busy Bee Restaurant,gives Alice her schedule for the next week.Alice knows she must follow that schedule.What kind of power is Dewey exercising?

Correct AnswerverifiedShow Answer

ABC Company purchases new safety glasses for its machine operators.Unfortunately,the equipment makes the operators very uncomfortable on hot days.Davey removes the equipment when the foreman is not around.This is an example of

Correct AnswerverifiedShow Answer

________ is when you try to build enthusiasm by appealing to others' emotions,ideals,or values.

Correct AnswerverifiedShow Answer

Many former executives of Eastern Health Insurance and Green Bay Healthcare have become high-level government employees in the U.S.Department of Health and Human Services.The goal of this ______ has been questioned by a number of people.

Correct AnswerverifiedShow Answer

Which of the following statements about the effect of power is ?

Correct AnswerverifiedShow Answer

The critical aspect of organizational politics is the emphasis on

Correct AnswerverifiedD

Impression management is any attempt to control or manipulate the images related to a person,organization,or idea.

Correct AnswerverifiedShow Answer

To make a good first impression in an interaction with another,a person should do all of the following except

Correct AnswerverifiedC

__________ are intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by or aligned with those of the organization.

Correct AnswerverifiedShow Answer

Using ______ is a way of getting others to participate in planning,making decisions,and changes.

Correct AnswerverifiedShow Answer

_________ power tends to produce _________.

Correct AnswerverifiedShow Answer

The highest degree of empowerment is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Alexis,a customer service supervisor at ABC Airlines,typically seeks the full participation of her team members when planning,making important decisions,and implementing changes.Which one of the nine generic influence tactics is she using?

Correct AnswerverifiedE

Correct AnswerverifiedPsychological empowerment occurs when em...View AnswerShow Answer

Of the following,________ is the least frequently used influence tactic.

Correct AnswerverifiedShow Answer

Having the sense that you have control over your work is called self-determination.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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D

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C

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_ power tends to produce _.

Correct Answer
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E

Correct Answer
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Psychological empowerment occurs when em...
View Answer

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Correct Answer
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