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Exam 10: Managing Conflict and Negotiations

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Question 1

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Draw the conflict handling styles model,being sure to name and describe the five conflict handling styles.Discuss when each is appropriate and inappropriate.

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Student should draw the model in Figure ...

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Question 2

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The most common response to incivility is that employees work harder to avoid its source.

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Question 3

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The benefit of ________ is that it uses faster,more user-friendly methods of dispute resolution,instead of traditional,adversarial approaches,such as unilateral decision making or litigation.

Which of the following situations is most likely to produce conflict?

Which of the following statements about conflict is ?

Marta is an organizational development consultant and trainer.She is conducting a training session at XYZ Corporation.What are the key points about conflict handling styles that Marta should address?

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds.There are two top projects that Jim believes hold the most promise.Recently,the majority of funds have been allocated to Project A,but Jim wonders if it is time to provide Project B with a larger share of the money.Jim decides to assign a particular individual,Clara,to thoroughly criticize the proposal for Project B,looking for every possible flaw.Which technique is Jim using to help him make a better decision?

Customer satisfaction at Corley & Brothers,a furniture delivery company,is decreasing.There are growing complaints about damaged furniture and missed delivery dates.The managers of scheduling,operations,and sales are meeting to discuss these issues.

The integrating style of conflict handling is appropriate in all conflict situations.

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

What is the contact hypothesis? What has research shown about this idea? Do you think this is a useful philosophy?

Tina is a restaurant manager at a high-end restaurant.She works very long hours,and sometimes double shifts.When she's home,she is constantly texting and answering texts from the restaurant.Her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself.Tina is experiencing

Mark,the business head of a firm,wanted to give New Year's gifts to his employees.He discussed this with his employees and decided to give leather computer bags.Mark stated that he did not want to give cheap bags,while a few employees said that they did not want exorbitantly priced designer name bags.Identify the step of added-value negotiation used in this situation.

Which of the following is not an unethical tactic to use in negotiations?

Theresa is a(n) ______ for Capital Clinic services.She has worked for the company for 20 years and is widely respected and trusted.In this position,she hears grievances on a confidential basis and attempts to arrange a solution.

Orna is a restaurant manager.She is helping a server who has a difficult guest.Everything is wrong-the water,the menu,the food,the service.Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills.But then,Orna goes over to the customer,who begins to argue with her.So she tells the customer to leave and not bother coming back.This best represents the _________ conflict handling style.

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

If a speedy decision is needed,the _______ conflict handling style is appropriate.

Ryan,Jerry,and Mark belong to Sigma Phi Upsilon fraternity.They pride themselves on being a group of solid students with leadership abilities.As a result,they often seem to hijack Fraternity Council Leadership meetings.Clearly,they feel they know how all the fraternities on campus should operate.This very high level of cohesiveness in a group

When the demands or pressures from work and family domains are mutually incompatible,work-family conflict has occurred.