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Exam 9: Communication in the Digital Age

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Question 31

Multiple Choice

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Communication competence is

A) the ability of a person to choose the right medium.
B) sensitivity to media richness.
C) an individual's ability to effectively use communication behaviors in a given context.
D) an individual's ability to listen actively.
E) an individual's ability to interpret nonverbal communication.

F) A) and D)
G) A) and C)

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Question 32

Multiple Choice

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Rebecca e-mailed a wedding invitation to her cousin Shawn.A few days later,she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation.In the communication process,Shawn's reply is an example of

A) noise.
B) Feedback.
C) encoding.
D) decoding.
E) jargon.

F) C) and D)
G) A) and B)

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Question 33

True/False

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Restricting employees' use of social media at work can lead to losses in productivity.

Describe a social media strategy.In what ways can social media be useful for organizations?

Timmy is really nervous about his presentation to the board of directors.He tends to stand straight up,move from one foot to the other and hold on to the podium.A better strategy might be to

Every management function and activity involves some form of direct or indirect communication.

Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process.Lydia notes that she has to submit the paper multiple times.Marcy notes that the paper has to be reviewed before it is final.This reflects the ______ of communication.

Karin has to make a presentation on the new social media policy.She wants to make it creative primarily because

Alicia is applying for a job at DataFun.She has practiced her handshake,her facial expressions,and her greeting.How should she plan on managing the communication process during the interview?

In which way do employees waste time on social media?

_______ is the process of translating thoughts into a code or language that can be understood by others.

Jonathan is concerned about an important presentation that he will be making next week.He asks Roger to listen to it and give him Feedback.He is in the ___________ step of the TED protocol for effective presentations.

We have the cognitive capacity to process words at a much higher rate than people speak.Which of the following can result from this?

Cyrus accepts a position as a part-time clerk at a small hardware store.His manager,Max,wants to confirm Cyrus's hours for the next 10 days.This is a fairly routine and predictable situation,so Max

John joins the Bank of Dubai as a vice president.By nature,he is a quiet,introverted person who does his work and goes on his way.He doesn't take breaks in the coffee room and just nods at people when he enters the office.He tends to stay at his desk,and when he thinks about complications at work,he puts his feet up on the desk and looks out the window.After three week,his boss calls him in for a discussion.It seems that other members of the bank view John as remote and unapproachable-not part of the team.In addition,because he sometimes leaves his feet up on his desk,they believe he is disrespectful. Where is the communication breakdown and what can John do to improve it?

Crowdsourcing occurs when companies invite other employees to contribute to particular goals and manage that process via the Internet.

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company.The freelancers are located in different states.Which of the following mediums serves her purpose?

There are four key communication skills that affect your communication competence: 1.nonverbal communication 2.active listening 3.nondefensive communication 4.empathy On a scale of 1 to 5,with 5 being the rate yourself on each of these skills.Provide an example of each.Be honest! Where can you improve? How do you plan to do that?

Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc.Which of the following is a potential benefit for employees?

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization.As a result of the merger,a portion of the combined workforce will be laid off.Sharon understands that even with a lucrative severance package,the news will adversely affect the lives of these employees.Therefore,she wants to break the news to them in a sensitive manner so as to maintain the company's image.Which of the following is the most appropriate communication medium to use in this situation?