Question 1

When a receiver expresses a reaction to the sender's message,he or she is

Accepted Answer

A)   decoding.
B)   encoding.
C)   providing Feedback.
D)   providing noise.
E)   understanding.F) A) and B)
G) B) and E)

Question 2

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Accepted Answer

A)   the use of jargon
B)   a semantic barrier
C)   noise
D)   genderflex
E)   low media richnessF) B) and D)
G) C) and D)

Question 3

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Accepted Answer

A)   Linguistic intelligence
B)   Linguistic style
C)   Active style
D)   Defensive communication style
E)   Linguistic sourceF) C) and D)
G) B) and E)

Question 4

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Accepted Answer

A)   10 percent
B)   20 percent
C)   30 percent
D)   50 percent
E)   65 to 95 percentF) None of the above
G) B) and D)

Question 5

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the ______ (the person wanting to communicate information) ,and Taylor is the _______ (the person,group,or organization for whom the message is intended) .

Accepted Answer

A)   manager; subordinate
B)   subordinate; manager
C)   sender; receiver
D)   receiver; sender
E)   manager; receiverF) None of the above
G) A) and E)

Question 6

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Accepted Answer

A)   becoming an active listener.
B)   becoming defensive.
C)   correcting his problems immediately.
D)   increasing the effort he puts into his work.
E)   experiencing increased job satisfaction.F) B) and E)
G) All of the above

Question 7

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

Accepted Answer

A)   Feedback.
B)   decoding.
C)   encoding.
D)   noise.
E)   media richness.F) A) and B)
G) D) and E)

Question 8

Women are more likely to _______ compared to men.

Accepted Answer

A)   share credit
B)   hide emotions
C)   communicate more aggressively
D)   interrupt others
E)   see conversations as a way to maintain the upper handF) A) and E)
G) All of the above

Question 9

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Accepted Answer

A) True 
 B)False

Question 10

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Accepted Answer

A)   decoding.
B)   Feedback.
C)   noise.
D)   encoding.
E)   miscommunication.F) A) and B)
G) A) and E)

Question 11

Some organizations block employees' access to social media sites.This can

Accepted Answer

A)   ensure increased productivity for all employees.
B)   damage employee morale and loyalty.
C)   ensure that employees use personal cell phones at work.
D)   encourage employees to follow up on work e-mails at home.
E)   show employees that you trust their judgment.F) B) and C)
G) A) and E)

Question 12

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a suggestion as to improving communications between generations?

Accepted Answer

A)   Match the degree of formality with the culture.
B)   Use a variety of communication tools.
C)   Avoid stereotypes.
D)   Be aware of different values and motives.
E)   Embrace the most current technology.F) B) and D)
G) A) and B)

Question 14

______ is one advantage of having a face-to-face conversation.

Accepted Answer

A)   Immediate Feedback
B)   Speed of communication
C)   Additional noise
D)   A written record
E)   Creating an impersonal, formal moodF) A) and D)
G) A) and C)

Question 15

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Accepted Answer

A)   They need to ensure that social media will always be beneficial to the organization.
B)   It can create many legal, financial, and personnel risks.
C)   It can make employees happy to keep up with their friends during the day.
D)   People are always more productive using social media.
E)   It's more efficient than having employees make personal calls at work.F) A) and E)
G) A) and D)

Question 16

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Accepted Answer

A)   be controlling.
B)   be evaluative.
C)   exhibit empathy.
D)   act superior.
E)   act superiorF) A) and D)
G) B) and C)

Question 17

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

Accepted Answer

A)   defensiveness.
B)   immediacy.
C)   liking.
D)   happiness.
E)   boredom.F) C) and D)
G) A) and C)

Exam 9: Communication in the Digital Age

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Correct Answer
verified

Women are more likely to _______ compared to men.

Correct Answer
verified

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Correct Answer
verified

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Correct Answer
verified

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Correct Answer
verified

______ is one advantage of having a face-to-face conversation.

Correct Answer
verified

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

Correct Answer
verified

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Correct Answer
verified

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Correct Answer
verified

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Correct Answer
verified

Some organizations block employees' access to social media sites.This can

Correct Answer
verified

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Correct Answer
verified

Which of the following is not a suggestion as to improving communications between generations?

Correct Answer
verified

When a receiver expresses a reaction to the sender's message,he or she is

Correct Answer
verified

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

Correct Answer
verified

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the (the person wanting to communicate information) ,and Taylor is the _ (the person,group,or organization for whom the message is intended) .

Correct Answer
verified

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Correct Answer
verified

Exam 9: Communication in the Digital Age

Malcolm's boss just came into his office,obviously upset,and said,"I'm tired of you being late all the time on these projects.You need to clean up your act!" Malcolm is likeliest to respond by

Correct AnswerverifiedShow Answer

Women are more likely to _______ compared to men.

Correct AnswerverifiedShow Answer

Recent research has shown that employees' use of social media is related to increased job satisfaction,performance,and retention.

Correct AnswerverifiedShow Answer

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

Correct AnswerverifiedShow Answer

Dana is trying to talk to a client from Russia,but his Russian accent is so thick that she can hardly understand what he is saying.In this situation,________ hampers Dana's communication with her client.

Correct AnswerverifiedShow Answer

______ is one advantage of having a face-to-face conversation.

Correct AnswerverifiedShow Answer

Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of

Correct AnswerverifiedShow Answer

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

Correct AnswerverifiedShow Answer

If a manager wants to reduce the chances of an employee becoming defensive,he or she should

Correct AnswerverifiedShow Answer

Harry is thinking about meeting Connie.He writes a text message to Connie,inviting her for a drink at the local bar.This is an example of

Correct AnswerverifiedShow Answer

Some organizations block employees' access to social media sites.This can

Correct AnswerverifiedShow Answer

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Correct AnswerverifiedShow Answer

Which of the following is not a suggestion as to improving communications between generations?

Correct AnswerverifiedShow Answer

When a receiver expresses a reaction to the sender's message,he or she is

Correct AnswerverifiedShow Answer

Raj is listening to his parents,who are unhappy about his grades.He is sitting in the chair,with his legs crossed and arms folded.Raj is communicating

Correct AnswerverifiedShow Answer

Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the ______ (the person wanting to communicate information) ,and Taylor is the _______ (the person,group,or organization for whom the message is intended) .

Correct AnswerverifiedShow Answer

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

Correct AnswerverifiedShow Answer

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Joseph wants Taylor to pick up some snacks to bring to a meeting.In this case,Joseph is the (the person wanting to communicate information) ,and Taylor is the _ (the person,group,or organization for whom the message is intended) .

Correct Answer
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Correct Answer
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