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Exam 6: Performance Management

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Question 51

Multiple Choice

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__________ are the most effective schedules of reinforcement.

A) Continuous and fixed ratio
B) Fixed interval and fixed ratio
C) Variable ratio and variable interval
D) Fixed interval and variable interval
E) Fixed ratio and variable ratio

F) A) and E)
G) A) and D)

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Question 52

Multiple Choice

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To minimize central tendency bias,a manager should

A) record examples of positive and negative performance throughout the year.
B) be fair and realistic in evaluations.
C) define an accurate profile with both high and low points.
D) evaluate employees against a predetermined standard twice a year.
E) provide only negative feedback in order to make employees work harder.

F) B) and D)
G) A) and E)

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Question 53

Multiple Choice

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Which of the following is not a tip for increasing goal commitment and success?

Dr.Beswick enjoys teaching college courses.She likes the salary as well as the ability to travel in summers.However,she also finds the job challenging and enjoyable.This would imply that she is working for

Review the following conversation: Marcy: Dana,can I talk to you for a couple of minutes? We've been roommates for two years and I think I have a time management problem.I just don't get enough done in a day.What do you think? Dana: Tell me more.How did you decide that you have a problem? Marcy: I never get everything done on my to-do list.The more I get done,the more I end up adding to the list. Dana: What would solving the problem look like to you? Marcy: Well,I'd get everything done on my list. Dana: Is that realistic? Marcy: It's not,but what else am I going to do? Dana: What else can you do that will help? Can you work with an advisor? Use a scheduling program? This is an example of coaching.Describe the process of coaching and explain why is it important for managers to be effective coaches.

Matt completes his assignments on time.His teacher said that she would allow extra play time to children who submit their assignments on or before the due date.Which of the following made Matt complete his assignments on time?

After a series of train incidents,NS&Q offered employee bonuses based on safety for the first quarter of this year.This is an example of

Which of the following is not a best practice for becoming more productive?

Barbara is training her new puppy to sit on command.Every time the puppy responds correctly,he receives a treat.Barbara is using a __________ reinforcement schedule.

What are the functions of feedback? What are the sources of feedback? Discuss the factors that affect perceptions of feedback and provide examples from your own experience.

The manager of the Conquest Casino notices that the security employees at the casino are treating customers impersonally.He sets a goal that they should make better eye contact and treat customers in a friendlier manner.This is a(n) _______ goal.

Creative Toys wants to know what can affect worker productivity,turnover,absenteeism,and job satisfaction.The company would like to find ways to make workers increase their daily production rate of toys.Managers at the toy company also would like to decrease turnover,or workers quitting or leaving for other positions.Lastly,many workers are constantly absent due to calling out sick.Using the contingency approach to defining performance,what can management do to address these issues?

Goals should always be stated in terms of measured outcomes.