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Exam 5: Foundations of Employee Motivation

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Question 31

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Mari has been out of work for eight months and is worried about providing for her family.She takes a job at a fast-food restaurant,even though the position is a step down from her previous job.According to Maslow's theory,Mari is motivated by ____ needs.

A) love
B) esteem
C) self-actualization
D) safety
E) physiological

F) A) and D)
G) A) and E)

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Question 32

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________ theory focuses on the needs that drive intrinsic motivation,which is longer lasting and has a more positive impact on task performance than extrinsic motivation.

A) Need hierarchy
B) Acquired needs
C) Self-determination
D) Motivator-hygiene
E) Equity/justice

F) C) and E)
G) B) and D)

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Question 33

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Define the types of justice and give examples of each.What actions can a manager take that would positively influence workers' perceptions of each type of justice?

Identify the different types of top-down job design.Provide an example of each.

Victor seems to want to control others and often manipulates people for his own gratification.He exhibits the need for

In Maslow's needs hierarchy theory,_______ is the lowest level and __________ is the highest level.

Maslow's need hierarchy and Herzberg's motivator-hygiene theories are both examples of process theories.

Marion will receive a promotion and a raise if she completes a difficult assignment.This is an example of

__________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.

Otto wants to develop a program to increase employee productivity.He suggests doubling each employee's production quota and providing a 2 percent bonus for meeting these expectations.According to expectancy theory,what result can Otto expect?

Of the following,which is the most closely aligned with employees' perceptions of distributive justice?

Describe Maslow's needs hierarchy theory.How could a manager use this theory to motivate employees?

______ refers to the amount of effort that we invest in an activity.

_____________ results when an individual gains satisfaction and self-praise from an assignment.

In Herzberg's motivator-hygiene theory,job satisfaction and job dissatisfaction arise from different sets of factors.

A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well.The firm engaged in

Peter offers his manager some suggestions for a new holiday display.His manager shrugs his shoulders and tells Peter that the display is all set.Then Sarah approaches the manager with an idea for the display,and the manager tells her that it's a great idea.______ theory is the model of motivation that explains how Peter is striving for fairness and justice.

As the mother of two small children,Jen struggles to make ends meet on her minimum-wage job.After paying rent and child care expenses,there is sometimes not enough money left at the end of the month to pay the heating bill.More than once the family has gone without warmth on cold nights,and she and the kids have gone to bed hungry.Which of the five basic needs is Jen struggling to meet?

Of the following,______ is the most closely aligned with employees' perceptions of procedural justice.

Identify the basic types of job design available to a manager and the effects of each of these on worker motivation.