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A decision is a gap between an actual and a desired situation.

A) True
B) False

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_________,with which you can build goodwill,include personality,teamwork and leadership.


A) Interpersonal skills
B) Commonsense skills
C) Hard skills
D) Technical expertise
E) Personal attributes

F) All of the above
G) A) and B)

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Soft skills are not job specific.Rather,they are portable skills,more or less relevant in every job,at every level.They include personal attributes and interpersonal skills.Provide examples of two personal attributes and two interpersonal skills and describe how they help you at school or work.

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Personal attributes address attitude,per...

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Harriet saw Josephine cheating on a test in their OB class.However,she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project.Harriet is experiencing


A) ill-conceived goals.
B) motivated blindness.
C) indirect blindness.
D) the slippery slope.
E) overvaluing outcomes.

F) All of the above
G) A) and B)

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Sustainable businesses tend to be run by CEOs who are


A) intelligent.
B) controlling.
C) target-driven.
D) people-centered.
E) egotistical.

F) None of the above
G) A) and B)

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______ is the first step on the three-step journey (or approach) of the Organizing Framework.


A) Identifying the OB concepts
B) Defining the problem
C) Making recommendations
D) Taking action
E) Delegating the problem

F) A) and D)
G) B) and D)

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Your have an apartment within walking distance of your office.Your company moves the office to the next town.You decide to take a position with another firm close to your apartment.This is an example of _____ the problem.


A) resolving
B) solving
C) dissolving
D) ignoring
E) avoiding

F) All of the above
G) C) and D)

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There is only one best way to manage people,teams,or organizations.A particular management practice that worked today will work tomorrow.This is called the contingency approach.

A) True
B) False

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Several people have quit the administrative support unit of the company recently.About that time,a new company moved into the area with a better health care plan and comparable wages.______ is the most likely OB perspective to apply.


A) Individual
B) Group
C) Organizational
D) Iinteractional
E) Situation

F) A) and C)
G) C) and E)

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In the Organizing Framework,inputs (in part) consist of


A) individual-level processes.
B) group/team outcomes.
C) situation characteristics.
D) individual outcomes.
E) organizational outcomes.

F) None of the above
G) A) and B)

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Sharon quit her job because she felt that her department's reward system favored men.This would be diagnosed as a(n) _________ level problem.


A) individual
B) group
C) organizational
D) interactional
E) situation

F) None of the above
G) All of the above

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Ronald works for a small biotech firm.When the firm presents the results of its clinical trials to the FDA,Ronald realizes that the results are not accurate.He reports this to the FDA) Ronald is a(n)


A) ethicist.
B) whistleblower.
C) traitor.
D) mole.
E) deviant.

F) A) and B)
G) A) and E)

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Jaclyn works as a trainer at a gymnastics academy.This is a nationwide company with academies all over the country.They have more students accepted to the Junior Olympics and Olympics than any other group.But the corporate mission statement is to "foster a love of the sport and physical fitness at all levels." Jaclyn notices that some of the senior trainers push students beyond accepted limits and work them more hours than recommended.In fact,many seem to focus only on promising candidates,even to the point that inexperienced students are getting hurt.When she mentions this to a colleague,she's told that this is how things work.It's important to "keep up their success rate." How can Jaclyn evaluate and address this unethical behavior?

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A few suggestions for handling unethical...

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What is self-awareness? Why is self-awareness important in school or in the workplace? How can you develop self-awareness? Provide one example in which you learned from your mistakes.

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To be successful in school and in your c...

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Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary,Keep It Up,Inc.Keep It Up then increases the price of the specific treatments.The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company.This is an example of a remedy for


A) ill-conceived goals.
B) indirect blindness.
C) the slipper slope.
D) overvaluing outcomes.
E) motivated blindness.

F) All of the above
G) None of the above

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