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By selling franchises, an organization __________ the cost of expansion and __________ its control compared to other growth options.


A) increases; increases
B) increases; reduces
C) reduces; increases
D) increases; retains almost all
E) reduces; reduces

F) A) and D)
G) None of the above

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Intermediaries to not take title to a product but are responsible for designing its promotional plans, setting prices, determining distribution policies, and making recommendations on product strategy are referred to as __________.


A) brokers
B) line brokers
C) distribution brokers
D) selling agents
E) manufacturer's agents

F) None of the above
G) B) and C)

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Sally Beauty Supply sells products for hair, skin, and nail care as well as cosmetics. It is most likely classified as which retail variation based on the considerable assortment of beauty and personal care products in carries?


A) single-line
B) full service
C) full-line
D) limited service
E) limited-line

F) A) and B)
G) A) and C)

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The three commonly used terms to describe levels of service are


A) self-service, limited-service, and full-service.
B) retailer-service, sales-service, and customer-service.
C) self-service, automated-service, and online-service.
D) limited-service, full-service, and automated-service.
E) wholesaler-service, retailer-service, and customer-service

F) A) and E)
G) A) and D)

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Briefly describe the three ways retail outlets can be classified.

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Retail outlets can be classified in thre...

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All of the following are examples of marketers developing products and services that use augmented reality EXCEPT:


A) clothing retailers allow consumers to take pictures of themselves and then superimpose images of clothing on them.
B) IBM created an app that enables smartphone users to take a picture of a product they are interested in, then displaying information about that item on the screen based on their preferences (price, nutritional value, etc.) .
C) IKEA's new catalog allows consumer to access 3D models and videos through a tablet image recognition app.
D) Aurasma has developed pattern recognition software that can identify real-world objects, which then activates animations for consumers to view.
E) Apple's iTV allows viewers to take a picture or video of themselves and then places it in an online, holographic reality TV programs, such as Survivor.

F) A) and D)
G) C) and E)

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The marketing managers at Omaha Steaks used airlines' databases to mail a special offer to frequent flyers. Eight weeks after shipping the steaks to the frequent flyers who responded to the offer, the company's salespeople followed up by telephoning customers to ask for new orders. This is an example of which types of nonstore retailing?


A) direct selling and telemarketing
B) direct-mail and telemarketing
C) telemarketing and online retailing
D) online retailing and direct-mail
E) direct-mail and direct selling

F) A) and B)
G) All of the above

Correct Answer

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