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To move an SBU from its current position on a BCG business portfolio analysis, a manager should concentrate mostly on


A) influencing the relative market share.
B) enhancing employee motivation to move a low valued SBU to a higher one.
C) adding a variety of new SBUs that will force out older ones.
D) influencing the market growth rate.
E) simplifying its offerings by removing features.

F) A) and E)
G) A) and D)

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Ben & Jerry's mission to improve humanity is linked to various organizational and marketing strategies, one of which is


A) using milk and cream obtained from Caring Dairy, a cooperative that guarantees it suppliers are bovine growth hormone free.
B) the intent of making modest profits without sacrificing high product quality standards.
C) ingredients that are all completely organic and are available only in Vermont to ensure freshness and contribute to the local economy.
D) a commitment to donating a percentage of profits to Teach for America.
E) ingredients that come exclusively from developed countries promoting Fair Trade practices.

F) B) and E)
G) B) and D)

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The Boston Consulting Group's business portfolio analysis model can be used to analyze a firm's strategic business units. How is it used and what can it tell you?

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The BCG business portfolio ana...

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The clear, broad, underlying industry or market sector of an organization's offerings is referred to as its __________.


A) business
B) commerce
C) marketing
D) competitive set
E) product grouping

F) All of the above
G) B) and E)

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At the functional level, the marketing department


A) solicits talent from all levels of the organization for strategic corporate planning sessions.
B) promotes its goals to the organization's stakeholders.
C) looks outward, in part by listening to customers.
D) develops the corporate culture.
E) defines the overall strategic direction of the organization.

F) A) and D)
G) B) and D)

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The actions taken during the implementation phase of the strategic marketing process include: (1) obtain resources; (2) __________; (3) define precise tasks, responsibilities, and deadlines; and (4) execute the marketing program.


A) select target markets
B) design marketing organization
C) position the product
D) find points of difference
E) develop the budget by estimating revenues, expenses, and profits

F) C) and D)
G) A) and C)

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What are the four components of the implementation phase of the strategic marketing process?

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The four components of the implementatio...

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In a marketing context, goal setting involves setting measurable __________ to be achieved.


A) marketing metrics
B) marketing objectives
C) marketing tactics
D) marketing plans
E) protocols

F) C) and E)
G) C) and D)

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An organization's foundation can be broken into three key elements:


A) products, services, and ideas.
B) business definition, long-term goals, and short-term objectives.
C) board of directors, top management, and stakeholders.
D) corporate-level strategies, SBU-level strategies, and functional-level strategies.
E) core values, mission/vision, and organizational culture

F) None of the above
G) A) and B)

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Data visualization


A) is the visual computer display of the essential information related to achieving a marketing objective.
B) is a road map for the marketing activities of an organization for a specified future time period.
C) is the process of continuously collecting information about customers' needs, sharing this information across departments, and using it to create marketing metrics.
D) is a measure of the quantitative value or trend of a marketing activity or result is the visual computer display of the essential information related to achieving a marketing objective.
E) presents information about an organization's marketing metrics graphically so marketers can quickly spot deviations from plans and take corrective actions.

F) B) and D)
G) B) and E)

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A(n) __________ is the visual computer display of the essential information related to achieving a marketing objective.


A) marketing metric
B) output report
C) marketing dashboard
D) information screen
E) corporate dashboard

F) B) and D)
G) A) and B)

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One of the most recognized approaches to business portfolio analysis is the Boston Consulting Group's growth-share matrix. Describe this tool and the four quadrants of the matrix.

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The BCG business portfolio analysis requ...

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Men's Wearhouse (MW) caters to the man who doesn't necessarily enjoy shopping. Its stores are in free-standing locations (not inside the mall) so that customers can get in and out quickly. Additionally, the MW targets the budget-conscious consumer with suit prices ranging from $150 to $850. The location of its stores and its pricing strategy both are part of MW's


A) competitive advantage.
B) core values.
C) core benefit proposition.
D) marketing edge.
E) viable mission.

F) A) and E)
G) A) and D)

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Searching out, using, and training reputable medical device distributors across Asia to call on cardiologists and medical clinics is an example of Medtronic's


A) market segmentation and targeting strategy.
B) price strategy.
C) place strategy.
D) promotion strategy.
E) product/service strategy.

F) B) and E)
G) A) and E)

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On the northern tip of Goose Island in the Chicago River sits the William Wrigley Jr. Company's Global Innovation Center. Here, Wrigley creates new products using a joint effort by some 250 full-time food scientists, researchers, and marketers. The people who work in this center are most likely members of a(n)


A) innovation squad.
B) business consortium.
C) multiple strategic directional team.
D) strategic evaluation team.
E) cross-functional team.

F) D) and E)
G) B) and D)

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When developing marketing programs for new offerings, marketing may provide staff to serve as part of a(n) __________, which consists of a small number of people from different departments who are mutually accountable to accomplish a task or a common set of performance goals.


A) cross-functional team
B) department
C) strategic business unit
D) organization
E) business consortium

F) None of the above
G) A) and B)

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The primary purpose of a marketing metric is to


A) assign qualitative values to quantitative data.
B) allow the sharing of information across product lines.
C) measure the quantitative value of a marketing activity.
D) forecast potential product/service opportunities over a period of five years.
E) provide a numerically precise measurement of management judgment for an industry's growth.

F) C) and D)
G) A) and E)

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Weight Watchers is a weight-management company with operations in about 30 countries. Consumers buy almost $5 billion of Weight Watchers-branded products each year, and every week approximately 1.3 million people attend Weight Watchers meetings. The company's brand recognition and meeting infrastructure are difficult for competitors to match, providing a


A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) core benefit.
E) sales orientation.

F) B) and D)
G) All of the above

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A mission statement should be


A) short-term.
B) inspirational.
C) fact-based.
D) complex.
E) permanent.

F) B) and D)
G) A) and E)

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A __________ is a federal, state, county, or city unit that provides a specific service to its constituents.


A) business firm
B) subchapter S corporation
C) government agency
D) cooperative
E) nonprofit organization

F) A) and B)
G) A) and C)

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