Question 1

Which of the following is not an element of the communication model?

Accepted Answer

A)  sender
B)  decoder
C)  feedback
D)  noise
E)  messageF) All of the above
G) A) and D)

Question 2

Lai worked on a global team for an American company,and all her work had to be completed in her second language,English.Sometimes her teammates misinterpreted her meaning.Lai has unintentionally created of a(n) ______ barrier to communication.

Accepted Answer

A)  decoding
B)  sender
C)  feedback
D)  encoding
E)  receiverF) None of the above
G) B) and D)

Question 3

Provide at least three suggestions to help a person become a good listener.

Accepted Answer

To become a good listener,first show res...

Question 4

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating

Accepted Answer

A)  by wandering around.
B)  horizontally.
C)  upward.
D)  through the grapevine.
E)  externally.F) A) and B)
G) A) and C)

Question 5

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

Accepted Answer

A)  economical
B)  collaborative
C)  formal
D)  efficient
E)  effectiveF) B) and E)
G) A) and B)

Question 6

Which of the following statements is true?

Accepted Answer

A)  Men are more skilled at deciphering nonverbal cues than women are.
B)  Men are less willing than women to talk over others.
C)  In terms of answering questions,men tend to provide more information than needed,while women tend to be quick and to the point.
D)  Men tend to withdraw and isolate themselves when problem solving,whereas women seek out others for support and can interpret men's withdrawing as lack of caring.
E)  Men are more likely than women to indicate that they are uncertain about an issue.F) D) and E)
G) B) and E)

Question 7

________ is a person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories.

Accepted Answer

A)  Horizontal communication
B)  A communication device
C)  A formal message
D)  A linguistics style
E)  MulticommunicationF) A) and B)
G) A) and C)

Question 8

Which of the following is an example of a barrier in cross-cultural communication?

Accepted Answer

A)  You are trying to get through to a colleague on the telephone,but you keep getting a buy signal.
B)  Men are less likely than women to indicate that they are unsure about an issue.
C)  The "OK" hand symbol means "all right" or fine in the United States,but is considered an insult in parts of Europe.
D)  Those over the age of 70 are significantly less likely to use any form of social media.
E)  Due to a hurricane affecting the East Coast,all Internet connections are down for thousands of miles.F) D) and E)
G) A) and D)

Question 9

The key to protecting digital communication systems against fraud,hackers,identity theft,and other threats is

Accepted Answer

A)  using file-sharing services.
B)  hiring ethical employees.
C)  using prevention techniques like strong passwords.
D)  creating a well-funded IT department.
E)  minimizing turnover.F) A) and D)
G) D) and E)

Question 10

Roger was talking to a coworker in a meeting,and he wasn't listening when his supervisor announced work assignments.This situation is an example of what type of barrier to communication?

Accepted Answer

A)  medium barrier
B)  receiver barrier
C)  feedback barrier
D)  decoding barrier
E)  encoding barrierF) C) and D)
G) A) and B)

Question 11

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Accepted Answer

A)  videoconference
B)  e-mail
C)  personal note
D)  face-to-face meeting
E)  telephoneF) A) and D)
G) A) and C)

Question 12

This question contains two parts;be sure to answer both.First,list at least four tips for handling a high volume of e-mail in a business setting.Next,suppose that you manage the back office of a car dealership.Explain how you would implement these tips in your office setting.

Accepted Answer

Tips for handling e-mail include the fol...

Question 13

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of ________ communication.

Accepted Answer

A)  external
B)  horizontal
C)  corporate
D)  downward
E)  informalF) All of the above
G) D) and E)

Question 14

Gossip and rumor in an organization are part of the _____,which itself is a type of ______ communication channel.

Accepted Answer

A)  organizational chart;horizontal
B)  culture;horizontal
C)  grapevine;informal
D)  grapevine;horizontal
E)  organizational chart;informalF) C) and D)
G) D) and E)

Question 15

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming the following paths of communication are possible,how should executives communicate this information?

Accepted Answer

A)  Send a note to all managers.
B)  Post a notice on all bulletin boards.
C)  Hold a face-to-face meeting.
D)  Send an e-mail to all managers.
E)  Schedule a conference phone call.F) A) and E)
G) C) and E)

Question 16

At the end of the fiscal year,Dilinger Investments releases an earnings report to clients.By sending the earnings reports to its clients,Dilinger Investments is communicating

Accepted Answer

A)  vertically.
B)  externally.
C)  horizontally.
D)  downward.
E)  upward.F) A) and E)
G) A) and D)

Question 17

The sun was shining directly into Matt's eyes,so he looked away and missed the coach's demonstration of a defensive technique.In this case,the sun acts as feedback in the communication process.

Accepted Answer

A) True 
 B)False

Question 18

Claire wanted to tell her employees about the seminar,but she put the flier in a stack of papers and forgot about it until after the deadline,so none of her employees were able to sign up for the seminar.What type of barrier has occurred in this situation?

Accepted Answer

A)  feedback barrier
B)  encoding barrier
C)  medium barrier
D)  sender barrier
E)  receiver barrierF) All of the above
G) B) and D)

Question 19

When thieves use your name and good credit rating to get cash or buy things,they are engaging in

Accepted Answer

A)  Robin Hood theft.
B)  credit mishandling.
C)  credit exploitation.
D)  identity theft.
E)  misuse of standing.F) A) and E)
G) B) and C)

Question 20

If you must tell an employee that he is facing a sexual harassment investigation,you should use a rich medium of communication.

Accepted Answer

A) True 
 B)False

Exam 15: Interpersonal Organizational Communication: Mastering the Exchange of Information

This question contains two parts;be sure to answer both.First,list at least four tips for handling a high volume of e-mail in a business setting.Next,suppose that you manage the back office of a car dealership.Explain how you would implement these tips in your office setting.

Correct AnswerverifiedTips for handling e-mail include the fol...View AnswerShow Answer

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating

Correct AnswerverifiedShow Answer

If you must tell an employee that he is facing a sexual harassment investigation,you should use a rich medium of communication.

Correct AnswerverifiedShow Answer

The sun was shining directly into Matt's eyes,so he looked away and missed the coach's demonstration of a defensive technique.In this case,the sun acts as feedback in the communication process.

Correct AnswerverifiedShow Answer

Lai worked on a global team for an American company,and all her work had to be completed in her second language,English.Sometimes her teammates misinterpreted her meaning.Lai has unintentionally created of a(n) ______ barrier to communication.

Correct AnswerverifiedShow Answer

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

Correct AnswerverifiedShow Answer

Roger was talking to a coworker in a meeting,and he wasn't listening when his supervisor announced work assignments.This situation is an example of what type of barrier to communication?

Correct AnswerverifiedShow Answer

________ is a person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories.

Correct AnswerverifiedShow Answer

Which of the following is an example of a barrier in cross-cultural communication?

Correct AnswerverifiedShow Answer

The key to protecting digital communication systems against fraud,hackers,identity theft,and other threats is

Correct AnswerverifiedShow Answer

When thieves use your name and good credit rating to get cash or buy things,they are engaging in

Correct AnswerverifiedShow Answer

Executives at Breakers Engineering want to let middle managers know that the company is going to be acquired by its largest competitor.Assuming the following paths of communication are possible,how should executives communicate this information?

Correct AnswerverifiedShow Answer

Gossip and rumor in an organization are part of the _____,which itself is a type of ______ communication channel.

Correct AnswerverifiedShow Answer

Which of the following is not an element of the communication model?

Correct AnswerverifiedShow Answer

At the end of the fiscal year,Dilinger Investments releases an earnings report to clients.By sending the earnings reports to its clients,Dilinger Investments is communicating

Correct AnswerverifiedShow Answer

Provide at least three suggestions to help a person become a good listener.

Correct AnswerverifiedTo become a good listener,first show res...View AnswerShow Answer

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of ________ communication.

Correct AnswerverifiedShow Answer

Claire wanted to tell her employees about the seminar,but she put the flier in a stack of papers and forgot about it until after the deadline,so none of her employees were able to sign up for the seminar.What type of barrier has occurred in this situation?

Correct AnswerverifiedShow Answer

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

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Tips for handling e-mail include the fol...
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Gossip and rumor in an organization are part of the _,which itself is a type of __ communication channel.

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To become a good listener,first show res...
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