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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 31

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Which of the following is NOT a contingency factor in the job characteristics model?

A) autonomy
B) knowledge
C) skills
D) desire for personal growth
E) context satisfactions such as right working conditions and pay

F) A) and B)
G) A) and C)

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Question 32

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Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

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The self-determination theory assumes th...

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Question 33

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In using reinforcement,a manager should

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better.The accounting firm's tuition-reimbursement policy helps its employees meet their _______ needs.

New research shows that the cubicle is not a motivational environment,stifling creativity and morale for many workers.

Of the following,which is not a core job characteristic?

______ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

According to Herzberg,which of the following is an example of a hygiene factor?

This question contains two parts;be sure to answer both.First,define job enlargement.Next,imagine that you are the front-end manager of a supermarket.You manage all the cashiers,baggers,and the customer-service desk.Recognizing that each of these jobs is repetitive without much variety,you want to enlarge each job to increase employee engagement and satisfaction.How might you enlarge the jobs you manage?

Using self-determination theory to motivate employees at Cloud9,a data storage company,the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' ______ needs.

According to Herzberg's two-factor theory,in the zone between the motivating factors and the hygiene factors,employees are

_____ is the weakening of behavior by ignoring it or making sure it is not reinforced.

_______ perspectives are theories that try to understand the thought processes by which people decide how to act.

As a maintenance person for the air force,Alex services aircraft engines,which protects the lives and safety of military personnel and increases their ability to conduct missions.Alex's job has a high level of

Those with a high need for achievement may be the least efficient managers because they may resist making decisions that make others resent them.

To be most motivating,goals should be specific and challenging but achievable.

A climate for justice makes a difference.

_______ is the use of desirable consequences to strengthen a particular behavior.

Victoria runs a flower shop.She recently made some changes so that one employee answers phones and completes the order and payment process,while another creates arrangements,and a third packages and delivers floral arrangements.Previously,each employee was responsible for the order from the phone call through the delivery.Victoria has made changes to

Maslow's levels of needs,in order from lowest (most basic) to highest level,are