Question 1

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ______ component of an attitude.

Accepted Answer

A)  behavioral
B)  factual
C)  cognitive
D)  value
E)  affectiveF) C) and D)
G) C) and E)

Question 2

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Accepted Answer

A)  income
B)  volunteer experience
C)  educational background
D)  union affiliation
E)  physical abilitiesF) All of the above
G) B) and E)

Question 3

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

■ Physiological signs:Lesser physiologic...

Question 4

If you have a(n) ____________,you believe you control your own destiny.

Accepted Answer

A)  tolerance for ambiguity
B)  low level of self-efficacy
C)  external locus of control
D)  internal locus of control
E)  high level of learned helplessnessF) C) and D)
G) B) and E)

Question 5

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

Accepted Answer

A) True 
 B)False

Question 6

Define stereotyping and name and describe three types of stereotyping.

Accepted Answer

Stereotyping is the tendency to attribut...

Question 7

Which of the following diversity issues is true in the U.S.workforce?

Accepted Answer

A)  Gay and bisexual male workers earn 10 percent to 32 percent more than equally qualified heterosexual counterparts.
B)  Literacy has ceased to be an issue among American workers.
C)  The median age of the American worker is at its lowest level in history.
D)  By 2060,the white population is projected to change from 77.5 percent in 2014 to 68.5 percent,African Americans from 13.2 percent to 14.3 percent,Asians from 5.4 percent to 9.3 percent,Hispanics or Latinos from 17.4 percent to 28.6 percent,and American Indian/Alaskan Native from 1.2 percent to 1.5 percent.
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in2024.F) A) and E)
G) C) and D)

Question 8

Boring,tedious jobs generally reduce people's perceptions of their

Accepted Answer

A)  self-esteem.
B)  anxiety.
C)  tolerance for pain.
D)  level of extroversion.
E)  self-efficacy.F) A) and D)
G) B) and D)

Question 9

According to Festinger,how people deal with cognitive dissonance depends on three factors.Which are the correct three factors?

Accepted Answer

A)  importance,control,and rewards
B)  control,bias,and personality
C)  personality,decision making,and judgment
D)  decision making,situation,and bias
E)  situation,self-awareness,and controlF) B) and E)
G) A) and E)

Question 10

People with low self-esteem ______ than those with higher self-esteem.

Accepted Answer

A)  are more dependent on others
B)  choose more unconventional jobs
C)  focus more on their strengths
D)  handle failure better
E)  exhibit more aggressive behaviorF) B) and E)
G) None of the above

Question 11

Absenteeism,drug and alcohol abuse,and disciplinary problems are examples of

Accepted Answer

A)  organizational citizenship behaviors.
B)  self-efficacy.
C)  causal attribution.
D)  self-serving bias.
E)  counterproductive work behaviors.F) All of the above
G) B) and C)

Question 12

Brad supervises several employees who seem to have low self-efficacy.To improve this situation,he should do all the following except

Accepted Answer

A)  serve as a role model and mentor to them.
B)  provide guided experiences.
C)  avoid rewarding small successes.
D)  nurture their self-efficacy.
E)  give positive feedback and constructive pointers.F) A) and D)
G) All of the above C

Question 13

Melissa impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures.Melissa is exhibiting

Accepted Answer

A)  self-efficacy.
B)  onboarding traits.
C)  the halo effect.
D)  organizational citizenship behavior.
E)  counterproductive work behavior.F) B) and E)
G) A) and B)

Question 14

Those who have the Type A behavior pattern are involved in a chronic,determined struggle to accomplish more in less time.

Accepted Answer

A) True 
 B)False

Question 15

Lee has hired two new employees for her team,Jim and Judy.Jim is outgoing and attractive,while Judy is very bright but seems quiet and unsure.Lee immediately expects Jim to outperform Judy at the job.Lee is likely experiencing the halo effect.

Accepted Answer

A) True 
 B)False

Question 16

A smoker who claims that the habit is not as dangerous as antismoking messages suggest,saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Accepted Answer

A) True 
 B)False

Question 17

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A)  when the individual has little control
B)  when large amounts of money are on the line
C)  when the elements seem like an inconsequential ambiguity
D)  when there is little emotional investment in the situation
E)  when the components of attitude have no inconsistencyF) None of the above
G) B) and D)

Question 18

__________ is the extent to which people feel secure and unworried.

Accepted Answer

A)  Self-esteem
B)  Openness to experience
C)  Self-efficacy
D)  Locus of control
E)  Emotional stabilityF) A) and E)
G) A) and B) E

Question 19

If a manager knows one of her employees has low self-esteem and wishes to enhance it,she should

Accepted Answer

A)  provide frequent reminders about improving weaknesses.
B)  avoid delegating work to this employee.
C)  redesign the work so that it is routine and structured.
D)  reinforce the employee's positive attributes and skills.
E)  avoid giving feedback.F) C) and E)
G) B) and E)

Question 20

One of the ways to create a Pygmalion effect is to encourage employees to visualize failing at executing tasks and use their fear of failure to motivate them.

Accepted Answer

A) True 
 B)False  False

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ______ component of an attitude.

Correct AnswerverifiedShow Answer

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Correct AnswerverifiedShow Answer

Describe the three types of symptoms of negative stress and provide examples of each.

Correct Answerverified■ Physiological signs:Lesser physiologic...View AnswerShow Answer

If you have a(n) ____________,you believe you control your own destiny.

Correct AnswerverifiedShow Answer

Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return provide an example of the recency effect.

Correct AnswerverifiedShow Answer

Define stereotyping and name and describe three types of stereotyping.

Correct AnswerverifiedStereotyping is the tendency to attribut...View AnswerShow Answer

Which of the following diversity issues is true in the U.S.workforce?

Correct AnswerverifiedShow Answer

Boring,tedious jobs generally reduce people's perceptions of their

Correct AnswerverifiedShow Answer

According to Festinger,how people deal with cognitive dissonance depends on three factors.Which are the correct three factors?

Correct AnswerverifiedShow Answer

People with low self-esteem ______ than those with higher self-esteem.

Correct AnswerverifiedShow Answer

Absenteeism,drug and alcohol abuse,and disciplinary problems are examples of

Correct AnswerverifiedShow Answer

Brad supervises several employees who seem to have low self-efficacy.To improve this situation,he should do all the following except

Correct AnswerverifiedC

Melissa impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures.Melissa is exhibiting

Correct AnswerverifiedShow Answer

Those who have the Type A behavior pattern are involved in a chronic,determined struggle to accomplish more in less time.

Correct AnswerverifiedShow Answer

Lee has hired two new employees for her team,Jim and Judy.Jim is outgoing and attractive,while Judy is very bright but seems quiet and unsure.Lee immediately expects Jim to outperform Judy at the job.Lee is likely experiencing the halo effect.

Correct AnswerverifiedShow Answer

A smoker who claims that the habit is not as dangerous as antismoking messages suggest,saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

Correct AnswerverifiedShow Answer

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Correct AnswerverifiedShow Answer

__________ is the extent to which people feel secure and unworried.

Correct AnswerverifiedE

If a manager knows one of her employees has low self-esteem and wishes to enhance it,she should

Correct AnswerverifiedShow Answer

One of the ways to create a Pygmalion effect is to encourage employees to visualize failing at executing tasks and use their fear of failure to motivate them.

Correct AnswerverifiedFalse

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Stereotyping is the tendency to attribut...
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C

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E

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False