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Exam 12: Teams: Processes and Communication

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Question 41

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Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII) , responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Burt's action would contribute to which factor in effective decision making at MII?

A) Production blocking
B) Staff validity
C) Hierarchical sensitivity
D) Decision informity
E) Transactive memory

F) C) and D)
G) D) and E)

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Question 42

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_____ involves keeping track of things that the team needs to accomplish its work.

A) Goal specification
B) Systems monitoring
C) Coordination
D) Helping behavior
E) Strategy formulation

F) A) and B)
G) A) and C)

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Question 43

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Communications that reflect incompatibilities with respect to personal values or preferences refer to:

Organizations no longer use brainstorming because of the problems associated with it.

Conflict management is an action process.

Process gain is often driven by production blocking.

Which of the following activities are boundary-spanning activities?

Process gain is synonymous with:

Lou chose the new product team very carefully recruiting only the best performers from marketing, operations, finance, and HR. She expected this group to design and develop a stellar new product in record time. She doesn't understand why this team composed only of superstars has not lived up to her expectations. Lou's group has not demonstrated synergy.

In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, it refers to:

The deepest level of cross-training involves _____, which gives members actual experience carrying out the responsibilities of their teammates.

Which of the following statements is true with regard to transition processes?

Getting more from the team than you would expect given the capabilities of its individual members refers to process gain.

_____ reflects the degree to which the leader effectively weighs the recommendations of the members.

Differentiate between positional modeling and positional rotation.

The more communication flows through fewer members of the team, the higher the:

Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library.To make the play a success, Rebecca consults and enlists the help of the Headmaster and senior teachers, while her students meet a few theater artists.They also consult a costume designer and a dance choreographer who have agreed to help the team with the play.Such activities involving individuals and groups who are not part of the team, are termed as:

Differentiate between cohesion and potency.

Navy Seals go through extremely difficult training.Those who succeed become members of one of the most elite fighting units in the world.They trust each other completely and form intense emotional bonds.These teams have high levels of ______.

In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best.Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results.This shows that the project team at Kaizen has an effective: