Question 1

Which of these is a work hindrance stressor?

Accepted Answer

A)  Time pressure
B)  A positive life event
C)  Role overload
D)  A negative life event
E)  Work complexityF) A) and E)
G) B) and E)

Question 2

Write a note on the transactional theory of stress.

Accepted Answer

This theory explains how stressors are p...

Question 3

First the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now she can't find a pen that isn't out of ink.Hannah's head hurts, her shoulders are tense, and her back aches.The problems represent _____.The results are _____.

Accepted Answer

A)  stressors; strains
B)  strains; stressors
C)  daily hassles; work outcomes
D)  work hassles; daily outcomes
E)  primary effects; secondary outcomesF) C) and D)
G) All of the above

Question 4

Which of the following statements is true about the effects of stressors?

Accepted Answer

A)  Hindrance stressors have a strong negative effect on job performance.
B)  Hindrance stressors have a moderate negative effect on organizational commitment.
C)  Challenge stressors have a strong negative relationship with job performance.
D)  Employees who experience higher levels of challenge stressors also tend to have lower levels of job performance.
E)  Challenge stressors have a moderate positive relationship with organizational commitment.F) A) and B)
G) D) and E)

Question 5

When people first encounter stressors, the process of primary appraisal is triggered.

Accepted Answer

A) True 
 B)False

Question 6

One type of strain-reducing practice involves training in relaxation techniques.

Accepted Answer

A) True 
 B)False

Question 7

Which of these refers to the help people receive that addresses the stressful demand directly?

Accepted Answer

A)  Instrumental support
B)  Physiological support
C)  Emotional support
D)  Psychological support
E)  Internal supportF) B) and D)
G) A) and E)

Question 8

Hindrance stressors have a _____ relationship with organizational commitment.

Accepted Answer

A)  weak positive
B)  strong negative
C)  strong positive
D)  moderately negative
E)  moderately positiveF) B) and D)
G) A) and B)

Question 9

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller.Phoebe works as one of five regional supervisors, who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However, Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.Elis is facing which type of stressor?

Accepted Answer

A)  Work enlargement
B)  Work hindrance
C)  Work enrichment
D)  Work challenge
E)  Work complexityF) B) and E)
G) D) and E)

Question 10

Describe the practices that organizations use to reduce employee strains.

Accepted Answer

As an alternative to managing stressors,...

Question 11

Which of the following is a work challenge stressor?

Accepted Answer

A)  Time pressure
B)  A positive life event
C)  Role overload
D)  A negative life event
E)  Role ambiguityF) B) and D)
G) A) and E)

Question 12

Looking for the positive in the negative; and avoiding, distancing, and ignoring are examples of:

Accepted Answer

A)  problem-focused cognitive coping strategies.
B)  problem-focused behavior coping strategies.
C)  emotion-focused cognitive coping strategies.
D)  primary cognitive coping strategies.
E)  primary behavior coping strategies.F) A) and B)
G) A) and C)

Question 13

_____ refer(s)  to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

Accepted Answer

A)  Coping
B)  Strains
C)  Type A behavior pattern
D)  Stressors
E)  Negative life eventsF) A) and E)
G) A) and D)

Question 14

There are two major types of social support:

Accepted Answer

A)  physiological and behavioral.
B)  instrumental and emotional.
C)  physiological and psychological.
D)  internal and external.
E)  behavioral and cognitivE.Social support refers to the help that people receive when they are confronted with stressful demands, and there are at least two major types.One type of social support is called instrumental support, which refers to the help people receive that can be used to address the stressful demand directly.A second type of social support is called emotional support.This type of support refers to the help people receive in addressing the emotional distress that accompanies stressful demands.F) A) and E)
G) A) and B)

Question 15

George is a stock broker in a leading brokerage firm.Recently he has been assigned several additional tasks.He begins to consume alcohol to cope with the increasing workload.George also becomes demanding and overly critical of his coworkers and his family.In this example, George is exhibiting _____.

Accepted Answer

A)  physiological strain
B)  psychological strain
C)  behavioral strain
D)  non work strain
E)  cognitive strainF) A) and B)
G) A) and E)

Question 16

The transactional theory of stress deals with:

Accepted Answer

A)  motion-focused behavior coping.
B)  primary appraisal & secondary appraisal of stress
C)  Type A behavior.
D)  instrumental support.
E)  presenteeism.F) B) and C)
G) B) and D)

Question 17

The first step in managing stress is to assess colleagues in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

The emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis is called:

Accepted Answer

A)  burnout.
B)  type A behavior pattern.
C)  type B behavior pattern.
D)  stressor.
E)  a benign job demand.F) B) and D)
G) B) and C)

Question 19

Family time demands refer to which type of stressor?

Accepted Answer

A)  Non work challenge stressor
B)  Non work hindrance stressor
C)  Work challenge stressor
D)  Work hindrance stressor
E)  Emotional stressorF) C) and D)
G) B) and E)

Question 20

Which of these is an example of problem-focused coping?

Accepted Answer

A)  Maintaining a positive outlook
B)  Talking to a friend to release pent-up emotions
C)  Taking time out to listen to some music
D)  Seeking the assistance of a supervisor
E)  Dwelling on less annoying aspects of the daily eventsF) A) and E)
G) D) and E)

Exam 5: Stress

The emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis is called:

Correct Answer
verified

The first step in managing stress is to assess colleagues in the workplace.

Correct Answer
verified

Which of these refers to the help people receive that addresses the stressful demand directly?

Correct Answer
verified

George is a stock broker in a leading brokerage firm.Recently he has been assigned several additional tasks.He begins to consume alcohol to cope with the increasing workload.George also becomes demanding and overly critical of his coworkers and his family.In this example, George is exhibiting _____.

Correct Answer
verified

One type of strain-reducing practice involves training in relaxation techniques.

Correct Answer
verified

Which of these is a work hindrance stressor?

Correct Answer
verified

Describe the practices that organizations use to reduce employee strains.

Correct Answer
verified
As an alternative to managing stressors,...
View Answer

There are two major types of social support:

Correct Answer
verified

Which of the following statements is true about the effects of stressors?

Correct Answer
verified

_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

Correct Answer
verified

The transactional theory of stress deals with:

Correct Answer
verified

Write a note on the transactional theory of stress.

Correct Answer
verified
This theory explains how stressors are p...
View Answer

Looking for the positive in the negative; and avoiding, distancing, and ignoring are examples of:

Correct Answer
verified

Family time demands refer to which type of stressor?

Correct Answer
verified

Correct Answer
verified

Which of these is an example of problem-focused coping?

Correct Answer
verified

Hindrance stressors have a _____ relationship with organizational commitment.

Correct Answer
verified

When people first encounter stressors, the process of primary appraisal is triggered.

Correct Answer
verified

First the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now she can't find a pen that isn't out of ink.Hannah's head hurts, her shoulders are tense, and her back aches.The problems represent _.The results are _.

Correct Answer
verified

Which of the following is a work challenge stressor?

Correct Answer
verified

Exam 5: Stress

The emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis is called:

Correct AnswerverifiedShow Answer

The first step in managing stress is to assess colleagues in the workplace.

Correct AnswerverifiedShow Answer

Which of these refers to the help people receive that addresses the stressful demand directly?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One type of strain-reducing practice involves training in relaxation techniques.

Correct AnswerverifiedShow Answer

Which of these is a work hindrance stressor?

Correct AnswerverifiedShow Answer

Describe the practices that organizations use to reduce employee strains.

Correct AnswerverifiedAs an alternative to managing stressors,...View AnswerShow Answer

There are two major types of social support:

Correct AnswerverifiedShow Answer

Which of the following statements is true about the effects of stressors?

Correct AnswerverifiedShow Answer

_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

Correct AnswerverifiedShow Answer

The transactional theory of stress deals with:

Correct AnswerverifiedShow Answer

Write a note on the transactional theory of stress.

Correct AnswerverifiedThis theory explains how stressors are p...View AnswerShow Answer

Looking for the positive in the negative; and avoiding, distancing, and ignoring are examples of:

Correct AnswerverifiedShow Answer

Family time demands refer to which type of stressor?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of these is an example of problem-focused coping?

Correct AnswerverifiedShow Answer

Hindrance stressors have a _____ relationship with organizational commitment.

Correct AnswerverifiedShow Answer

When people first encounter stressors, the process of primary appraisal is triggered.

Correct AnswerverifiedShow Answer

First the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now she can't find a pen that isn't out of ink.Hannah's head hurts, her shoulders are tense, and her back aches.The problems represent _____.The results are _____.

Correct AnswerverifiedShow Answer

Which of the following is a work challenge stressor?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
As an alternative to managing stressors,...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
This theory explains how stressors are p...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

First the copy machine broke down, then the person in the next office started arguing loudly with another coworker, now she can't find a pen that isn't out of ink.Hannah's head hurts, her shoulders are tense, and her back aches.The problems represent _.The results are _.

Correct Answer
verified

Correct Answer
verified