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_____ is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.


A) Time pressure
B) Daily hassles
C) Role overload
D) Role ambiguity
E) Role conflict

F) None of the above
G) B) and D)

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According to research which of the following is considered the most stressful life-event?


A) Retirement
B) Change in residence
C) Death of a spouse
D) Fired at work
E) Child leaving home

F) A) and E)
G) A) and B)

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Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

A) True
B) False

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Beth is a senior accountant at The American Bank.Her job profile includes preparing monthly financial statements, getting high net worth individuals to invest in the bank, and dealing with people who want loans above $30,000.Her work involves a lot of paper work as well as traveling to meet clients.The month ends are especially busy when Beth has to check the audit reports as well.Unable to handle the pressure, Beth has requested the management for an assistant.This is an example of:


A) primary appraisal demands.
B) role ambiguity.
C) role overload.
D) benign job demands.
E) secondary job demands.

F) C) and D)
G) B) and E)

Correct Answer

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Due to time pressure and heavy workload, Dan has developed high blood pressure and started to show forgetfulness at work and home.These are examples of:


A) physiological and behavioral strains.
B) psychological and behavioral strains.
C) physiological and psychological strains.
D) internal and external strains.
E) psychological and cognitive strains.

F) None of the above
G) A) and C)

Correct Answer

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Job demands that tend not to be appraised as stressful are called:


A) secondary job demands.
B) positive demands.
C) routine demands.
D) non-competitive demands.
E) benign job demands.

F) B) and E)
G) All of the above

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_____ refer(s) to the nature of the obligations that a person has toward others.


A) Negative life events
B) Time pressure
C) Work complexity
D) Role conflict
E) Work responsibility

F) All of the above
G) A) and D)

Correct Answer

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Depression, anxiety, and anger reflect _____.


A) physiological strain
B) psychological strain
C) behavioral strain
D) non work strain
E) cognitive strain

F) B) and E)
G) A) and B)

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Compulsive eating is an example of behavioral strain.

A) True
B) False

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All of these are examples of emotion-focused coping strategies EXCEPT:


A) venting anger.
B) self-motivation.
C) engaging in alternative activities.
D) seeking support.
E) reappraising.

F) None of the above
G) D) and E)

Correct Answer

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Which of the following is a non work hindrance stressor?


A) Family time demands
B) A positive life event
C) Personal development
D) Time pressure
E) Financial uncertainty

F) B) and D)
G) A) and E)

Correct Answer

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