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Zappos and Amazon focus on customer service.What purpose does this serve in terms of attaining behavioral control?


A) It uses culture to sustain their primary source of competitive advantage.
B) It uses rewards and incentives to sustain corporate culture.
C) It demonstrates to employees the importance of articulating explicit goals and objectives.
D) It gives management more control over employees.

E) B) and C)
F) A) and C)

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Discuss several actions that can have a positive influence on board of director dynamics as the board works to both oversee and advise management.

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The actions include: (1)building the rig...

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All the following are types of information that a firm is required to disclose except


A) quarterly and annual filings of financial information.
B) stock trading by insiders.
C) details of new products under development.
D) details of executive compensation packages.

E) B) and D)
F) A) and B)

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In emerging economies and continental Europe,firms often can be characterized by all the following except


A) concentrated ownership.
B) low family ownership and control.
C) business group structures.
D) weak legal protection for minority shareholders.

E) C) and D)
F) B) and D)

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Effective short-term objectives should be ________ and ________.


A) specific; measurable
B) achievable; not challenging
C) motivating; not limiting
D) time defined; not limiting

E) A) and C)
F) None of the above

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Conditions that must be met for principal-principal (PP) conflicts to occur include all of the following except


A) a dominant owner or group of owners who have interests that are distinct from minority shareholders.
B) legislation that protects the interests of minority shareholders.
C) a motivation for the controlling shareholders to exercise their dominant position to their advantage.
D) few formal (such as legislation or regulatory bodies) or informal constraints that discourage or prevent the controlling shareholders from exploiting their advantageous positions.

E) A) and B)
F) A) and C)

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Which of the following approaches to behavioral strategic control would be the least appropriate for an organization in which there is a great need for innovation and a high degree of autonomy?


A) culture
B) rewards
C) rules
D) incentives

E) None of the above
F) All of the above

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For the maximum benefit of each part,a corporation is a mechanism created to allow different parties to contribute all the following except


A) buildings.
B) capital.
C) expertise.
D) labor.

E) None of the above
F) B) and C)

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The traditional approach to strategic control is interactive,while the contemporary approach to strategic control is sequential.

A) True
B) False

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When would single-loop control systems be most appropriate?

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The traditional approach to strategic co...

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Behavioral controls are aspects of strategic change that involve finding the appropriate ________ and ________ among the culture,rewards,and boundaries of the firm.


A) balance; alignment
B) measure; balance
C) alignment; balance
D) measure; outcome

E) C) and D)
F) None of the above

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In order to minimize the temptation for managers to act in their own self-interest,governance mechanisms exist for implementation consideration.Which of the following is not a primary means for monitoring managerial behavior?


A) a board of directors that acts in the best interests of shareholders to create short-term value
B) shareholder activism in which owners view themselves as shareowners
C) a board of directors that acts in the best interests of shareholders to create long-term value
D) managerial incentives to align management interests with those of the stockholders

E) A) and B)
F) All of the above

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It is generally argued that the takeover constraint deters management from


A) engaging in opportunistic behavior.
B) considering acquiring other companies.
C) declaring dividends.
D) increasing the level of borrowing of a firm.

E) B) and C)
F) All of the above

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If a board of directors is to be effective,it needs to allocate its scarce time to the ________ issues to which its members can add ________.


A) most clear; capital
B) most critical; value
C) newest; information
D) hardest; time

E) A) and B)
F) B) and C)

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Central to agency theory is the relationship between two primary players,the principals (stockholders)and agents (management).

A) True
B) False

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In trying to assure that managerial actions lead to shareholder value maximization,a risk can come about if the market value of a firm becomes less than its book value.The risk is


A) it becomes an attractive takeover target.
B) the firm will be delisted by the stock exchange.
C) the Securities and Exchange Commission will not allow it to declare dividends until the market value exceeds the book value.
D) the firm will be unable to service its debt.

E) A) and B)
F) All of the above

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Effectively implementing strategy requires manipulating three key control levers: culture,rewards,and boundaries.What are the compelling reasons for an increased emphasis on culture and rewards in a system of behavior controls?

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There are two compelling reasons for an ...

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Rules and regulations,rather than culture or rewards,would be used for strategic control at which type of company?


A) software developer
B) stock brokerage firm
C) manufacturer of mass produced products
D) high tech research facility

E) B) and D)
F) A) and B)

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While there are 20 percent more companies in the United States than the mid-1990s,the number of firms that are publicly traded on a major stock exchange has dropped 45 percent compared to 1995.Which of the following is one of the reasons why?


A) Stock exchange fees are too high.
B) Firm managers want more money for themselves.
C) It lessens the threat of hostile takeovers.
D) It permits managers the freedom to think shorter term.

E) A) and B)
F) All of the above

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Agency theory is concerned with resolving two problems that can occur in agency relationships.Which of the following is not one of those problems?


A) Goals conflict between principals and agents.
B) Verification of actual agency activity is expensive and difficult to obtain.
C) Principals and agents have differing attitudes toward risk.
D) Stockholders and management align with external stakeholders.

E) B) and C)
F) A) and D)

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