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Which of these is a quality shown by a successful workplace communicator?


A) keeping new information about your field to yourself
B) prioritizing your own needs
C) displaying emotional intelligence
D) sharing proprietary information openly

E) B) and D)
F) All of the above

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For most employers, communication skills are less important than technical knowledge.

A) True
B) False

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Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

A) True
B) False

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Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar, punctuation, spelling, mechanics, and usage to accurately convey the intended meaning.

A) True
B) False

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What is a technical communicator?

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A technical communicator (or t...

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Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?


A) Dishonest documents are unethical.
B) If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected.
C) Readers can get hurt if you are dishonest.
D) You and your organization could face serious legal repercussions if you are dishonest.

E) B) and C)
F) A) and D)

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Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?


A) image-related factors
B) technology-related factors
C) purpose-related factors
D) none of the above

E) A) and D)
F) B) and C)

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C

For what reason do most organizations welcome both positive and negative comments on blog posts?

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Most organizations are willing to accept criticism in return for the opportunity to generate meaningful discussions from which they can learn more about their stakeholders.

Technical communication involves knowing where to find the best information.

A) True
B) False

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Chapter 1 defines technical communication as a process encompassing which of the following?


A) documents and activities
B) documentation and analysis
C) process and analysis
D) diagramming and activities

E) B) and C)
F) A) and D)

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Which of these is a document-related factor you must consider when communicating on the job?


A) the amount of time you have to complete the document
B) the level of formality required in the final product
C) the type of document you need to produce
D) All responses are correct.

E) A) and B)
F) All of the above

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Which of these activities is NOT essential as you begin to prepare communicating technical information?


A) listening
B) reading
C) writing
D) speaking

E) All of the above
F) C) and D)

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Chapter 1 identifies six characteristics of a technical document. Which of these is one of those characteristics?


A) It uses a minimum number of words.
B) It applies accessibility to create translatable text.
C) It reflects the goals and culture of the organization that produced it.
D) It is written for the general reader.

E) A) and D)
F) B) and C)

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C

What are the five steps in the process for writing technical documents described in Chapter 1?

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The five steps are p...

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Most technical documents are produced by professional technical communicators working alone.

A) True
B) False

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Which quality in the list below is evident in the revised version of the following paragraph? Original: During our monthly meeting last month, we all came to the conclusion that overtime procedures are inadequate and that new procedures need to be initiated. I discussed this problem with our chief accountant, who was sympathetic and agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday afternoon. Revision: During last month's meeting, we concluded that our overtime procedures need revision. Our chief accountant has agreed to consider any changes we would like to make to the present procedures. Please bring your suggested changes to this month's departmental meeting scheduled for 2:30 P.M. next Wednesday.


A) conciseness
B) accuracy
C) comprehensiveness
D) correctness

E) A) and D)
F) C) and D)

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Chapter 1 identifies skills and qualities shared by successful workplace communicators. Which of the following is NOT on this list?


A) ability to perform research
B) ability to write code
C) ability to analyze information
D) ability to solve problems

E) All of the above
F) B) and C)

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The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?


A) honesty
B) clarity
C) comprehensiveness
D) accessibility

E) A) and B)
F) A) and C)

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Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?


A) easy-to-understand vocabulary
B) typography
C) definitions of key terms
D) effective topic sentences
E) all of the above

F) A) and B)
G) C) and D)

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As used in Chapter 1, what does accessibility mean?

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Accessibility refers...

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