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Exam 1: Introduction

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Question 21

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Information Technology can hurt an organization by being an ___________of success.

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Question 22

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Strategic planning is primarily concerned with short-term goals.

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Question 23

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______________________refers to the impact of organizations expanding their presence beyond the borders of their "home" country.

Customer satisfaction is one of Porter's three primary strategies for organizations to achieve competitive advantage.

The intermediation concept which in some ways is the opposite of disintermediation is called ________because it can seem to add middlemen to the transaction.

When an individual is no longer able to effectively process the amount of information he or she is exposed to, they can be considered to be experiencing __________________.

Operational activities are primarily concerned with day-to-day processes and actions.

Information technology is often seen as a cost center that must have a return on investment (ROI).

The evolution of information technology can be described as encompassing three primary eras of computing. List and briefly describe the three eras.

Each of the following is true about the management of IT except:

An example of infomediation is using a search engine that aggregates information into categories.

Reintermediation involves bringing together the various partners in a traditional supply chain in new ways utilizing the Internet.

___________________is a model that depicts primary and secondary activities of an organization, all of which information technology has been shown to impact.

The one demand that can have the greatest impact on the reputation of the CIO is:

___________________can be defined as the application of IT in an appropriate and timely manner, in harmony with business goals, strategies, and needs.

A responsibility of the Chief Information Officer is to participate in the development of corporate strategies.

An example of ___________is the use of search engines or portals that provide meta-information or aggregate information in categories as an effort to narrow the scope of a search for information.

Each of the following represents a concern of individual-level computing except:

Three primary strategies for competitive advantage, according to Porter, are product differentiation, product focus, and___________ .

____________________describes the ability of IT to support a business environment where dynamic changes in products or services can be made with no change to business processes.