FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 7: Management and Leadership

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 41

Multiple Choice

Review LaterAdd Note

Review Later

When establishing criteria to measure the success of a customer-oriented business,managers should:

A) limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B) focus most of their attention on measures of employee satisfaction,since without good employees the firm will not be competitive.
C) focus primarily on financial measures,but pay some attention to non-financial concerns.
D) recognize that,while financial measures are important and should be considered,the purpose of the firm is to satisfy both internal and external customers.

E) B) and C)
F) A) and B)

Correct Answer

verified

Show Answer

Question 42

Multiple Choice

Review LaterAdd Note

Review Later

One difference between managers and leaders is that:

A) managers are found in businesses while leaders operate in nonprofit organizations.
B) mangers work to achieve stability while leaders embrace change.
C) managers use an autocratic approach while leaders embrace a democratic style.
D) all employees can manage,but only top managers can leaD.

E) A) and B)
F) A) and C)

Correct Answer

verified

Show Answer

Question 43

True/False

Review LaterAdd Note

Due to the growth of the Internet,recruiting is less important today than in the past.

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives

Managers or teams of managers at the lower levels of an organization normally develop strategic plans,but top managers do most of the tactical planning.

___________ are broad,long-term accomplishments an organization wants to achieve.

Mini-Case Lauzy Fare left his position as senior vice president at Blue Skies Electronics a few weeks ago to become the new CEO of Idle Time Gaming.Before joining the new company,Lauzy spent time studying Idle Time's competitive position and talking to employees in all divisions and at all levels of the organization.Based on his findings,Lauzy believes that Idle Time has potential,but also faces some serious challenges if it expects to grow. Lauzy found that when confronted by him,most of Idle Time's professional employees seemed almost afraid to express their opinions.He learned that Otto Craddick,the previous CEO and founder of the company viewed himself as the boss,and,as such,micromanaged every aspect of the business.This discouraged employees from using their own initiatives and ideas to solve problems.For example,Otto required sales and service representatives to get his approval before they made any major commitments to customers.Otto's policy prevented the organization from responding quickly to customer requests,so sales were lost.Unlike his predecessor,Lauzy believes it is important for sales and service personnel to be able to deal with many types of customer requests without needing approval from top management.He is confident that giving employees the authority and flexibility to deal with customers,and providing them with the training and resources to help them do so,will improve morale within the company,create customer satisfaction,and grow revenues. Lauzy also wants to make workers throughout the organization feel more appreciated.He plans to continue meeting with them on a regular basis to seek their advice.He hopes his work colleagues will eventually respond to his leadership style.He has already encouraged middle managers to get employees more involved in decision-making,and has suggested some problem solving techniques the managers could try. Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm,Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale,customer satisfaction,and profitability.He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance.Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance.As a member of top management,Lauzy performs a variety of important tasks. -Lauzy seems to prefer a(n) __________ style of leadership.

The first step in the rational decision-making model is to:

Supervisory managers spend most of their time on:

The first step in controlling consists of:

By completing the courses needed to obtain a college major in accounting,marketing,or some other field,a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

A mission statement outlines the fundamental purposes of an organization.

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

An analysis of the business environment helps managers identify threats and opportunities that face their firm.

The __________ style of leadership is characterized by making managerial decisions without consulting others.

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Anita is employed as plant manager for Mojo Industries,Incorporated.Though she spends some time performing all management functions,she is particularly concerned with tactical planning and controlling.Anita's position would be classified as part of Mojo's:

In this day of rapidly changing technology,technical skills are the most important skills for all levels of management.

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.