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Exam 8: Producing Quality Goods and Services

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Question 111

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The American petroleum refining industry has experienced serious productivity declines in the past several years. If the industry is to reverse this trend, companies such as Chevron and ExxonMobil, in addition to the government, must take an active role in stimulating productivity. All of the following represent ways to improve productivity except

A) change in government policies that hinder productivity.
B) participative management.
C) changing work incentives.
D) increased government regulation.
E) improved relations between union and management.

F) A) and E)
G) A) and D)

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Question 112

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Provide an example of a product that has refined the want-satisfying capability of its product and a second product that has extended the capability of its product.

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Answers will vary. Television sets have ...

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Question 113

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A hardware manufacturer uses total quality management and quality circles to ensure that all employees are involved with and are responsible for quality. By doing this, the hardware manufacturer can eliminate the need for

What activities does operations management involve?

Most of the goods and services that we enjoy today can be traced back to an invention or idea that was the result of

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its

Increased business investment in facilities and equipment usually results in lower employee productivity.

Productivity is a measure of output per unit of time per worker.

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Quality circles have been used successfully to solve product defect problems in U.S. firms.