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Exam 6: Understanding the Management Process

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Question 21

Multiple Choice

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Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

A) management.
B) planning.
C) organizing.
D) directing.
E) leading.

F) B) and E)
G) A) and B)

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Question 22

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The process of influencing people to work toward a common goal is

A) motivating.
B) leading.
C) a sign of an autocratic leader.
D) a hands-off approach.
E) implementing.

F) B) and E)
G) D) and E)

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Question 23

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Which of the following is external to a firm and exists independently of a company?

Which level of management has the closest contact with workers paid by the hour? How do these managers spend most of their time?

Managers charged with managing the organization's formal human resources program are ____ managers.

Chris Gomez is a plant manager for National Manufacturing Company. With regard to levels of management, Chris is a(n) ____ manager.

​Freddie's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as

Middle managers are generally responsible for developing an organization's mission.

Conceptual skills refer to the ability to deal effectively with other people, both inside and outside the organization.

Which of the following is not a step in the decision-making process?

How would you expect top managers to spend most of their work time?

Revenues, proceeds from stock sales, and loans from banks are ____ resources for Sears.

Top managers probably make up the largest group of managers in most organizations.

The control function includes three steps: setting standards, measuring performance, and recycling the system.

An aspect of the strategic planning process is to allocate resources to achieve an organization's goals and objectives.

Middle managers occupy the management level that falls between the operating employees and first-line managers.

Alex notices that sales of the company's best products are declining. He gathers together his sales staff to generate solutions to the decline in sales. He encourages all the participants to generate as many new ideas as possible and forbids anyone from criticizing or ridiculing the ideas of others. Alex is using

Foreign competition, poor financial performance, and more demanding customers have encouraged businesses to place more emphasis on quality.

Accounting and investments are specialized areas within financial management.

The term "satisfice" describes solutions that managers choose that may only adequately solve a problem.