Question 1

Which of the following occurs in a traditional work environment?

Accepted Answer

A)   Everyone works to continuously improve methods and processes.
B)   Rewards are primarily based on team performance.
C)   Managers and team members jointly determine and plan the work.
D)   Most information is freely shared at all levels.
E)   Risk taking is discouraged and punished.F) A) and E)
G) A) and B)

Question 2

_____ are described as shared beliefs about how people should think and behave.

Accepted Answer

A)   Goals
B)   Tasks
C)   Roles
D)   Taboos
E)   NormsF) C) and D)
G) A) and D)

Question 3

Describe the four-stage strategy typically followed by HR managers to settle disputes.

Accepted Answer

The four-stage strat...

Question 4

_________ are work groups composed of multinational members whose activities span multiple countries.

Accepted Answer

A)   Parallel teams
B)   Transnational teams
C)   Management teams
D)   Focus groups
E)   Interest groupsF) A) and E)
G) C) and D)

Question 5

_____ are voluntary groups of people drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute.

Accepted Answer

A)   Interest groups
B)   Quality circles
C)   Focus groups
D)   Autonomous work groups
E)   Quality control commissionsF) A) and B)
G) A) and C)

Question 6

What is the manager's role in mediating conflict?

Accepted Answer

Managers spend a lot of time trying to r...

Question 7

Discuss the three criteria that define team effectiveness.

Accepted Answer

Team effec...

Question 8

_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Accepted Answer

A)   Conflict
B)   Constructive disagreement
C)   Ethical lapse
D)   Cognitive dissonance
E)   AvoidanceF) A) and B)
G) C) and E)

Question 9

At the team leadership level, the team leader

Accepted Answer

A)   focuses on broadening team capabilities through projects and assignments.
B)   handles most of the leadership duties.
C)   focuses primarily on developing individual performance.
D)   reacts to change rather than anticipating change.
E)   opposes differences within the team.F) All of the above
G) A) and B)

Question 10

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Accepted Answer

A)   External customers
B)   Team leaders
C)   Category captains
D)   Task specialists
E)   GatekeepersF) A) and E)
G) A) and D)

Question 11

Identify a defining characteristic of a traditional work environment.

Accepted Answer

A)   Jobs require broad skills and knowledge.
B)   Rewards are primarily based on team performance.
C)   Measured risk taking is encouraged and supported.
D)   Managers primarily determine "best methods" related to work processes.
E)   Most information is freely shared at all levels of the organization.F) All of the above
G) A) and D)

Question 12

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

Accepted Answer

A)   forming
B)   storming
C)   norming
D)   performing
E)   probingF) A) and B)
G) A) and C)

Question 13

What are the two primary reasons that make cohesiveness important in teams?

Accepted Answer

Cohesiveness is impo...

Question 14

In _____, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

Accepted Answer

A)   focus groups
B)   autonomous work groups
C)   traditional work groups
D)   quality circles
E)   semiautonomous work groupsF) B) and D)
G) A) and D)

Question 15

A common reaction to conflict is

Accepted Answer

A)   compromise.
B)   avoidance.
C)   accommodation.
D)   collaboration.
E)   respect.F) C) and D)
G) A) and B)

Question 16

An organization has decided to restructure its traditional work environment by adopting team-based approaches to work. How would this affect the organization?

Accepted Answer

A)   The employees will develop an individualistic approach to work.
B)   The quality of the work will decline.
C)   The employees will refrain from free riding and social loafing.
D)   The organization's productivity will increase.
E)   The organization's costs will rise.F) A) and E)
G) B) and D)

Question 17

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as

Accepted Answer

A)   cognitive dissonance.
B)   groupthink.
C)   fundamental attribution error.
D)   glass ceiling effect.
E)   social facilitation effect.F) All of the above
G) A) and B)

Question 18

Teams can accomplish all of the following expect

Accepted Answer

A)   an increase in productivity.
B)   an improvement in quality.
C)   a reduction in costs.
D)   an analysis of staffing.
E)   enhance speed.F) C) and D)
G) B) and D)

Question 19

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

Accepted Answer

A)   performing
B)   declining
C)   storming
D)   norming
E)   formingF) A) and B)
G) B) and E)

Question 20

Accepted Answer

A)   declining
B)   storming
C)   forming
D)   performing
E)   normingF) A) and D)
G) A) and B)

Exam 12: Teamwork

An organization has decided to restructure its traditional work environment by adopting team-based approaches to work. How would this affect the organization?

Correct Answer
verified

_____ are described as shared beliefs about how people should think and behave.

Correct Answer
verified

_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Correct Answer
verified

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

Correct Answer
verified

A common reaction to conflict is

Correct Answer
verified

Which of the following occurs in a traditional work environment?

Correct Answer
verified

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as

Correct Answer
verified

At the team leadership level, the team leader

Correct Answer
verified

What are the two primary reasons that make cohesiveness important in teams?

Correct Answer
verified
Cohesiveness is impo...
View Answer

Discuss the three criteria that define team effectiveness.

Correct Answer
verified
Team effec...
View Answer

_____ are voluntary groups of people drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute.

Correct Answer
verified

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Correct Answer
verified

Identify a defining characteristic of a traditional work environment.

Correct Answer
verified

What is the manager's role in mediating conflict?

Correct Answer
verified
Managers spend a lot of time trying to r...
View Answer

Describe the four-stage strategy typically followed by HR managers to settle disputes.

Correct Answer
verified
The four-stage strat...
View Answer

In _____, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

Correct Answer
verified

_________ are work groups composed of multinational members whose activities span multiple countries.

Correct Answer
verified

Correct Answer
verified

Teams can accomplish all of the following expect

Correct Answer
verified

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

Correct Answer
verified

Exam 12: Teamwork

An organization has decided to restructure its traditional work environment by adopting team-based approaches to work. How would this affect the organization?

Correct AnswerverifiedShow Answer

_____ are described as shared beliefs about how people should think and behave.

Correct AnswerverifiedShow Answer

_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Correct AnswerverifiedShow Answer

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

Correct AnswerverifiedShow Answer

A common reaction to conflict is

Correct AnswerverifiedShow Answer

Which of the following occurs in a traditional work environment?

Correct AnswerverifiedShow Answer

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as

Correct AnswerverifiedShow Answer

At the team leadership level, the team leader

Correct AnswerverifiedShow Answer

What are the two primary reasons that make cohesiveness important in teams?

Correct AnswerverifiedCohesiveness is impo...View AnswerShow Answer

Discuss the three criteria that define team effectiveness.

Correct AnswerverifiedTeam effec...View AnswerShow Answer

_____ are voluntary groups of people drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute.

Correct AnswerverifiedShow Answer

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Correct AnswerverifiedShow Answer

Identify a defining characteristic of a traditional work environment.

Correct AnswerverifiedShow Answer

What is the manager's role in mediating conflict?

Correct AnswerverifiedManagers spend a lot of time trying to r...View AnswerShow Answer

Describe the four-stage strategy typically followed by HR managers to settle disputes.

Correct AnswerverifiedThe four-stage strat...View AnswerShow Answer

In _____, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

Correct AnswerverifiedShow Answer

_________ are work groups composed of multinational members whose activities span multiple countries.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Teams can accomplish all of the following expect

Correct AnswerverifiedShow Answer

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Cohesiveness is impo...
View Answer

Correct Answer
verified
Team effec...
View Answer

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Managers spend a lot of time trying to r...
View Answer

Correct Answer
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The four-stage strat...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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