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Discuss the clues utilized to diagnose a culture.

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Which of the following approaches should an organization adopt for managing uncertainty in a complex and dynamic environment?


A) centralized and bureaucratic approach, with standardized work processes
B) decentralized and bureaucratic approach, with standardized skills
C) decentralized and organic approach, with mutual adjustment
D) centralized and organic approach, with direct supervision
E) centralized and organic approach, with mutual adjustment

F) A) and D)
G) D) and E)

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In an attempt to improve customer service, Cobalt Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Cobalt Toys. Which of the following is being implemented by Cobalt Toys?


A) environmental dynamism
B) strategic maneuvering
C) cooperative action
D) benchmarking
E) forecasting

F) C) and D)
G) A) and E)

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A _____ is powerful if a buyer has few other sources of supply or if the supplier has many other buyers.


A) supplier
B) customer
C) marketer
D) manager
E) competitor

F) C) and E)
G) A) and B)

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Margaret, a new manager at The Royal Deli, has been asked to focus on the competitive environment of the organization. Which of these factors is among those that Margaret should focus on?


A) government policies
B) demographics
C) suppliers
D) technology
E) social factors

F) B) and D)
G) C) and D)

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Which of the following is the first level of organizational culture?


A) unconscious assumptions
B) values
C) desirable behaviors
D) visible artifacts
E) intangible beliefs

F) A) and C)
G) D) and E)

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The information that you have collected in your competitive analysis can be referred to as


A) forecasting.
B) competitive intelligence.
C) environmental scanning.
D) benchmarking.
E) scenario development.

F) B) and E)
G) A) and E)

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Forecasts are most useful when the ____ will look radically different from the _____.


A) past; future
B) future; past
C) present; future
D) present; past
E) future; present

F) C) and E)
G) A) and C)

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_____ includes searching for and sorting through information about the environment.


A) Environmental scanning
B) Forecasting
C) Predictions
D) Competitive intelligence
E) Minimization

F) B) and E)
G) None of the above

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A company uses _____ when it acts on its own to change some aspect of its current environment.


A) strategic maneuvering
B) domain selection
C) buffering
D) independent action
E) endorsement

F) B) and C)
G) B) and E)

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_____ is the information necessary to decide how to best manage the competitive environment.


A) Business acumen
B) Lift coefficient
C) Competitive intelligence
D) Hidden agenda
E) Environmental scanning

F) B) and C)
G) All of the above

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If an organization's culture is externally oriented and focused on control with its primary objectives as productivity, planning, and efficiency, it could best be described as an) _____ culture.


A) group
B) hierarchical
C) rational
D) adhocratic
E) values-oriented

F) A) and E)
G) B) and E)

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A university has just formed a board of trustees and invited 25 of its wealthiest alumni to join the board. Which of the following is being adopted by the university?


A) smoothing
B) cooptation
C) competitive intelligence
D) divestiture
E) scaffolding

F) D) and E)
G) C) and D)

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In Scenario A, when Cathy read the survey of regional businesses, she was investigating


A) the competitive environment.
B) the macroenvironment.
C) a closed environment.
D) an internal environment.
E) the social environment.

F) A) and D)
G) C) and D)

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Which of the following is an intermediate consumer?


A) wholesaler
B) manufacturer's representative
C) distributor
D) retailer
E) broker

F) C) and D)
G) B) and C)

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Open systems are all relevant forces outside a firm's boundaries.

A) True
B) False

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_____ refers to searching for information that is unavailable to most people and sorting through that information to interpret what is important.


A) Competitive skimming
B) Data classification
C) Environmental scanning
D) Knowledge browsing
E) Information foraging

F) B) and C)
G) A) and E)

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______ are conditions that prevent new companies from setting foot in an industry.


A) Demographics
B) Industry shakeouts
C) Prospectors
D) Zero-profit conditions
E) Barriers to entry

F) C) and D)
G) A) and D)

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Domain selection, diversification, mergers or acquisitions, and divestitures are all examples of


A) cooperative strategies.
B) voluntary action.
C) strategic maneuvering.
D) independent strategies.
E) competitive pacification.

F) A) and C)
G) C) and D)

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Coalition involves groups that act jointly with respect to a set of political initiatives for some period.

A) True
B) False

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