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Exam 12: Teamwork

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Question 1

Multiple Choice

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In the context of team relationships, _____ relationships involve intermediaries between teams.

A) service
B) work flow
C) stabilization
D) audit
E) liaison

F) C) and D)
G) A) and B)

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Question 2

Multiple Choice

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Which of the following holds true for a traditional work environment?

A) Most information is "management property."
B) Managers and team members jointly determine and plan the work.
C) Rewards are based on individual performance and contributions to team performance.
D) Continuous learning requires interpersonal, administrative, and technical training for all.
E) Everyone works to continuously improve methods and processes.

F) A) and E)
G) A) and D)

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Question 3

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Discuss at least three reasons why groups fail.

_____ work groups make decisions about managing and carrying out major production activities but still get outside support for quality control and maintenance.

In a _____ leadership approach, the team leader's job focuses on building trust and inspiring teamwork, facilitating and supporting team decisions, broadening team capabilities through projects and assignments, and creating a team identity.

When trust is low, members may spend more time trying to influence team dynamics to protect their own interests than performing their actual jobs.

Teams can enhance speed and be powerful forces for innovation and change.

One major advantage of self-managed teams is that they have no managerial responsibilities.

Scenario B. Use the information given below to answer the questions that follow. You and your classmates decide to form a management club at your university. The following are the steps that took place in the evolution of the club: • Initially, the members meet to decide what you want to do in the club. Many great ideas are put forth and enthusiasm is high. • A few meetings later, things are quite different. Individuals who had original ideas fight for their agenda and tempers flare. Some individuals are try to gain leadership positions in the club; the post is hotly contested for. • After a few weeks of conflict, the members realize that if they don't work together, nothing will get done. The leadership roles have been decided now and group members begin to bond. • By the end of the first semester, the group works in full swing. The projects are on track, members execute their assigned tasks, and the group feels a sense of achievement. -In which stage of group formation is the management club initially?

_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

If team members are to be rewarded differentially, such decisions are better left only to the boss.

_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable is referred to as a(n) :

Which of the following occurs in a traditional work environment?

Scenario B. Use the information given below to answer the questions that follow. You and your classmates decide to form a management club at your university. The following are the steps that took place in the evolution of the club: • Initially, the members meet to decide what you want to do in the club. Many great ideas are put forth and enthusiasm is high. • A few meetings later, things are quite different. Individuals who had original ideas fight for their agenda and tempers flare. Some individuals are try to gain leadership positions in the club; the post is hotly contested for. • After a few weeks of conflict, the members realize that if they don't work together, nothing will get done. The leadership roles have been decided now and group members begin to bond. • By the end of the first semester, the group works in full swing. The projects are on track, members execute their assigned tasks, and the group feels a sense of achievement. -At the point when the club's members are in conflict, which stage of group formation are they in?

Describe the roles that superior team leaders are good at.

_____ are voluntary groups of people drawn from various production teams who make suggestions about the acceptability of a product but have no authority to make decisions or execute.

Teams with both difficult goals and specific incentives to attain them achieve the highest performance levels.

Scenario A. Use the information given below to answer the questions that follow. Your organization uses teams extensively. In your new position as Regional Manager, you will be responsible for managing several different teams: • Your team is made up of regional managers who coordinate the work of the regional employees. As with all members of this team, you joined the team when you became a manager. • You supervise the salary survey team. This team is made up of employees from around the region who have been assigned to study the organization's current salary policies and recommend changes to make the organization more competitive for the best candidates. • Many of your subordinates have also been assigned to the service enhancement team, which has been formed to design new services for your organization to provide to customers. Each member of the team was selected for his/her technical expertise and knowledge. -The service enhancement team is an example of a _____ team.

In the context of team relationships, _____ relationships involve auditing before the fact.