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Which of the following BEST illustrates the concept of derived demand?


A) The number of retail stores in a downtown area decreases even though demand for retail goods increases.
B) An increase in the number of new,single-family homes results from a spurt in the gross national product.
C) A Chinese plastics company increases its output because of its customers' higher toy exports to the United States.
D) A heat wave results in an increased demand for air conditioners.
E) Honda reducing its car prices causes GM to do the same.

F) A) and B)
G) A) and C)

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Microsoft introduced its Zune player a few years after Apple launched its iPod and other competitors had offered their new MP3 players.Zune sales were very disappointing and Microsoft eventually killed the product.According to the textbook,the primary reason for the Zune's failure was due in large part to


A) bad timing.
B) not satisfying customer needs on critical factors.
C) poor product quality.
D) an insignificant point of difference.
E) incomplete market and product protocol.

F) A) and D)
G) B) and E)

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For the past several years,Fortune rated this company as the world's most admired company and Bloomberg Businessweek perennially rates it as the most innovative company in the world.This firm is


A) IBM
B) Microsoft
C) 3M
D) Kodak
E) Apple

F) A) and E)
G) A) and D)

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Since its launch,Netflix has changed its business model in order to


A) compete with Blockbuster's retail store expansion.
B) respond to changing consumer needs and the evolution of new technologies.
C) expand its focus from entertainment to movie collectibles and memorabilia.
D) avoid head-to-head competition with satellite television providers,which recently announced a strategic partnership with Blockbuster that offers a similar service as Netflix.
E) begin preparations to withdraw from its traditional method of mail delivery,which takes 2-3 business days,and introduce next-day delivery through FedEx.

F) B) and E)
G) C) and D)

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Which of the following statements regarding "goods" is most accurate?


A) Nondurable goods would rely more on advertising than durable goods.
B) Durable goods would benefit more on advertising than nondurable goods.
C) There is little if any difference between marketing actions between durable and nondurable goods.
D) Nondurable goods would rely more on personal selling than durable goods.
E) The durable and nondurable classification applies to services as well as to products.

F) B) and E)
G) A) and B)

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One tool available for services when dealing with capacity management is to use __________ to charge different prices during different times of the day or the week to help match the supply and demand for their services.


A) variable hours of operation-opening or closing a store at different times
B) sales promotion incentives such as coupons
C) off-peak pricing
D) build-to-order service delivery systems
E) rationing

F) B) and E)
G) C) and E)

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Which of the following statements regarding goods is most accurate?


A) In order to be classified as a good,an item must appeal to all five senses.
B) Music is not considered a good because it only involves a single sense-hearing.
C) Some goods also have intangible attributes.
D) To market a good that contains visual attributes,you cannot use an auditory medium.
E) The aroma of chocolate chip cookies is considered an idea because it affects one's senses.

F) A) and B)
G) B) and D)

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Burberry makes fine raincoats,clothing,and other items,some that feature the company's distinctive plaids.Originally found only in Great Britain,Burberry has opened a limited number of exclusive shops in leading cities around the world to reach customers who value its name and quality.Burberry is selling which classification of consumer product?


A) convenience product
B) shopping product
C) discretionary product
D) unsought product
E) specialty product

F) A) and D)
G) D) and E)

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Products that usually last over many uses,such as cars and appliances,are referred to as


A) endurable goods.
B) nondisposable goods.
C) imperishable goods.
D) reliable products.
E) durable goods.

F) A) and E)
G) D) and E)

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In terms of promotion,which of the following type of product would stress price,availability,and awareness?


A) shopping
B) convenience
C) specialty
D) unsought
E) supply

F) A) and B)
G) All of the above

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A 3M researcher worked with university students to develop the Post-it® Flag Highlighter.His team evaluated the technical feasibility of the proposed design and determined whether the idea met the firm's new-product objectives.At which stage of the new-product process was this product?


A) idea generation
B) screening and evaluation
C) business analysis
D) new-product strategy development
E) concept testing

F) A) and D)
G) B) and E)

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One reason new products fail is that although most major corporations use a formal decision making process,sometimes they fail to critically evaluate the progress along the way.This is why many firms have a __________ to ensure that problems are corrected before proceeding to the next stage.


A) written protocol
B) Stage-Gate® process
C) cross-functional team
D) prototype test
E) test market

F) A) and B)
G) A) and C)

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What categories of products are classified as business support products? Give an example of each category.

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Business support products include instal...

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A product can be classified as "new" if it __________ from existing products.


A) is functionally different
B) is different in color
C) is different in its packaging
D) is different in price
E) requires a different distribution channel

F) A) and D)
G) A) and C)

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Which of the following is the BEST example of a convenience product?


A) Kindle Fire
B) Lexus LS 460 luxury automobile
C) flight on United Airlines
D) Roget's Thesaurus
E) Crest toothpaste

F) A) and D)
G) All of the above

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Advertising is important for products such as Butterfinger candy bars and Dasani bottled water that are purchased frequently and at relatively low cost.Also,wide distribution in retail outlets is essential.Why?


A) They are highly sought after goods that one purchases from wholesalers.
B) They are unsought products,so advertising promotes consumers' impulse purchases.
C) They are nondurable goods and easily substitutable,so consumers need to be reminded of their existence.
D) They are shopping products and can easily go out of stock.
E) They are semidurable goods,so advertising helps to maintain steady demand.

F) B) and C)
G) A) and D)

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Which of the following statements about test marketing is most accurate?


A) Test marketing is especially important for new services.
B) Expensive consumer products must be test marketed in extremely upscale shopping malls to guarantee accurate results.
C) Test marketing is better suited to relatively inexpensive new consumer goods than for new services.
D) Test marketing is especially important for new,expensive industrial products.
E) Standard test markets are the least expensive and fastest type.

F) B) and D)
G) C) and D)

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Speed or __________ is often vital in introducing a new product.


A) perpendicular development
B) time to market
C) red tape cutting
D) fast concepting
E) delivery expediting

F) C) and D)
G) A) and B)

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A durable good is defined as a(n)


A) item consumed in one or a few uses.
B) item that usually lasts over an extended number of uses.
C) item that lasts at least one year without becoming obsolete.
D) product purchased only for the use of ultimate consumers.
E) product used in the production of other products.

F) A) and C)
G) A) and B)

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All of the following actions occur during the business analysis stage of the new-product process EXCEPT:


A) using capacity management to find ways to match the availability of the service offering to when it is needed.
B) assessing the marketing and product synergies related to the company's existing operations.
C) turning the idea on paper into a prototype.
D) determining whether the new product can be protected with a patent or copyright.
E) assessing whether the proposed new product fits with the company's mission and objectives.

F) C) and D)
G) None of the above

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