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Which of the following statements about strategy is MOST ACCURATE?


A) An organization can be all things to all people because it has access to all the resources it needs to discover and satisfy the needs and wants of its target markets.
B) The marketing department helps to both set an organization's direction and move it there.
C) The American Marketing Association (AMA) recently has established the definition of strategy.
D) Strategy is an organization's short-term course of action designed to deliver a specific customer experience while achieving its internal standards.
E) Only start-up organizations must develop strategies to help them (1) raise capital and (2) focus and direct their efforts to accomplish their goals.

F) A) and B)
G) C) and D)

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All of the following are components of the implementation phase of the strategic marketing process EXCEPT:


A) defining precise tasks,responsibilities,and deadlines.
B) executing the marketing program.
C) designing the marketing organization.
D) conducting R&D.
E) obtaining resources.

F) None of the above
G) A) and B)

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In keeping with its business mission,Ben & Jerry's


A) opened new franchises exclusively in pre-built structures in order to save natural resources.
B) invested in research to create genetically engineered cows that will produce more hypoallergenic milk.
C) believed that "people should get their fair share of the pie" and as a result practices Fair Trade-certified sourcing.
D) limited its advertising to online media to prevent paper waste and save the rainforests from deforestation.
E) will package its next line of bulk ice cream in glass containers that not only keep the ice cream colder but are recyclable as well.

F) A) and D)
G) A) and C)

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Men's Wearhouse (MW) caters to the man who doesn't necessarily enjoy shopping.Its stores are located in shopping centers so that customers can get in and out quickly.Additionally,the MW targets the budget-conscious consumer with suit prices ranging from $150 to $850.The location of its stores and its pricing strategy both are part of MW's


A) competitive advantage.
B) core values.
C) core benefit proposition.
D) marketing edge.
E) viable mission.

F) B) and C)
G) A) and B)

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The term marketing strategy is used to address both the __________ and the __________.


A) product groupings;target markets
B) target market;marketing program
C) subjective;objective
D) revenues generated;market share achieved
E) feasibility;time required to implement

F) A) and B)
G) None of the above

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In its business portfolio analysis,an organization's SBUs often start as "__________" and eventually become "__________."


A) dogs;question marks
B) question marks;stars
C) stars;question marks
D) stars;dogs
E) question marks;dogs

F) C) and E)
G) None of the above

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Two commonly used techniques to aid mangers with important decisions for setting a direction and allocating resources include __________ and __________ analysis strategies.


A) micromarketing;macromarketing
B) business portfolio;diversification
C) investment;divestment
D) dashboards;metrics
E) subjective;objective

F) C) and D)
G) D) and E)

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Explain what a visionary organization is and the three questions ("why," "what," and "how")that need to be answered that formulate its strategies.

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Management experts stress that to be suc...

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The corporate level refers to the level in an organization where top management


A) develops marketing strategies and tactics for the marketing department to implement.
B) directs overall strategy for the entire organization.
C) executes all marketing program actions to ensure consistency of performance.
D) develops overall sales projections not only for the short term but also for a period of at least two to five years.
E) supervises the hiring,firing,and training of all marketing department personnel.

F) C) and D)
G) A) and C)

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The strategic business unit level


A) works most directly with the organization's target customers.
B) directs the overall strategy for the organization.
C) is most likely to change substantially over time.
D) provides more end-user analysis in order to design more customer-directed products.
E) is the level at which managers set a more specific strategic direction for their businesses to exploit value-creating opportunities.

F) B) and C)
G) B) and D)

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The number one consumer complaint about bananas is how soon they start getting brown spots.Dole MOST LIKELY set a(n) __________ goal when it recently began adding stickers to bananas to promote the use of overripe bananas in the Yonanas machine (Dole owns 30% of the firm) to make a creamy,guilt-free dessert.


A) profit
B) market share
C) employee welfare
D) customer satisfaction
E) social responsibility

F) C) and E)
G) A) and B)

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A marketing plan is developed during which phase of the strategic marketing process?


A) implementation
B) control
C) development
D) planning
E) evaluation

F) B) and E)
G) A) and B)

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Diversification refers to the marketing strategy of


A) increasing sales of current products in current markets.
B) selling current products to new markets.
C) selling new products to new markets.
D) selling new products to current markets.
E) selling the same brands in both current and new markets.

F) A) and D)
G) B) and C)

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The strategic marketing process involves three phases: planning,implementation,and


A) review.
B) execution.
C) evaluation.
D) goal revision.
E) correction.

F) A) and B)
G) C) and E)

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Searching out,using,and training reputable medical device distributors across Asia to call on cardiologists and medical clinics is an example of Medtronic's


A) market segmentation and targeting strategy
B) price strategy
C) place strategy
D) promotion strategy
E) product/service strategy

F) C) and D)
G) A) and E)

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The BCG has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization."Stars" are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) C) and D)
G) C) and E)

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In Figure 2-2 above,"B" represents the "what" element of visionary organization.This is referred to as __________.


A) organizational tactics
B) organizational mission
C) organizational foundation
D) organizational direction
E) organizational strategies

F) A) and E)
G) A) and D)

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Quadrant "B" in Figure 2-5 above represents the marketing strategy of __________.


A) market penetration
B) product penetration
C) market development
D) product development
E) diversification

F) A) and B)
G) D) and E)

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Business firms pursue several different types of goals.A(n) __________ goal may be set to balance the conflicting goals of stakeholders to promote their overall welfare,even at the expense of profits.


A) customer satisfaction
B) shareholder
C) profit minimization
D) social responsibility
E) employee welfare

F) A) and B)
G) All of the above

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One of the strengths inherent in the use of the BCG business portfolio analysis is that it


A) is based solely on company perception rather than actual data.
B) considers all factors that might impact an SBU's value to an organization.
C) acts as a strong motivational tool for employees in SBUs that have been labeled "dogs" or "question marks."
D) forces a firm to place each of its SBUs in the growth-share matrix,which in turn suggests which SBUs will be cash producers or cash users in the future.
E) identifies specific marketing strategies and marketing tactics on how to solve SBU shortcomings.

F) A) and E)
G) B) and D)

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